hi,
My brother got FTTC infinity option 2 a few weeks ago at first went good he usually got speeds of 37down and 7-8up not bad but he can do a speedtest and get 5mb down and 6mb up then tests again shoots back up..
I did the test on BT and the Ip profile (at least i think thats what it sayed) showed ip profile 10mb is this normal.. hes phoned BT a few times and they keep fobbing him off because hes not clued up as much as myself to deal with them (so i will have to call when i get time)
hes not a heavy user as such, he mostly games on xbox live
he has other issues like sky player (could be a sky issue) buffering and pings on pingtest.net of 26ish (i know these may not be accurate) also did a ping test on cmd avg ping 19ms