Help please - Homehub Red "B" light

When I woke up yesterday morning, my internet (ADSL Max) was down and the HH had the red "B" light. I logged a call and nothing happened so I chased it several times throughout the day (I was meant to be working from home).

The HH "Broadband" page was showing as line connection at 8Mb but the problem seemed to be authentication based as when I clicked on "connect" the HH thought about it but ultimately failed to connect.

The BT website shows my fault as "rectified" at 21:20 last night but the red light is still on this morning, despite several reboots and a full router reset.

I've also tried another router to no avail - again it showed line sync was there but failed to authenticate.

BT are now sending an engineer (but not until TUESDAY !!!) but I really don't think it's a line issue...

Any help will be gratefully received...

leave it off for an hour. If still off then try the test logins if the hub allows you to [email protected]_domain etc

Will give it a go, thanks

OK the user id "[email protected]_domain" works perfectly. It's just the "[email protected]" one that doesn't.

I've spoken to the again and they are going to get BT Wholesale to "FLEX" the line ?!?

Does anyone know what this means ? Surely this is just an authentication issue on a RAS somewhere ??

Thanks in advance

Matt

That's what the "flex" means, they just rebuild your circuit on the RAS.

BT are now sending an engineer (but not until TUESDAY !!!) but I really don't think it's a line issue...

The engineers can be be sent out for other kinds of visits. LLU SFI, or more likely, as you are with BT BB, a broadband boost task.

You have sync but no PPP. Easiest option, your line has been noused up in the exchange, and you are now on the wrong port.

More likely, 21cn Fujitsu exchange equipment has has gone tits up. Ensure that the engineer who turns up has their JDSU or Exfo configured to test PPP, if not they should be ringing the 'coaches line' and asking how this is done. This way they will have something to bat with.

OK well it was all back up and running by 7pm on Friday, so thanks to all for your help with this.

I just need to cancel the engineer now...

Thanks again

Matt