I interpreted that on the basis that some of the customer support operators, whilst based in India, choose to have "English" names and try to give the impression they are in the UK.
Good point, very good point and the one thing that annoys me above everything else. Even my own company's internal helpline is based in India and they do it too.
Nothing worse than ringing them (have to be right at the bottom of the barrel though first), or them ringing you, and the first thing you hear, in a clear Indian accent is "Hello, my name is Tim" or "Hello, my name is Fiona"
It's like a red rag to a bull to me
My most recent encounter, I managed to set up the "wrong" type of account. Rang the Helpline
Them: Hello, my name is Fiona, how can I help you
Me: I have a problem with my xxxxx account
Them: what is your id file called
Me: I don't have one, that is the problem I have
Them: Ok, one minute, papers rustling, then silence, then
Them: what is your id file called !!!!!!
Clearly we couldn't progress to Q2 until they had the expected answer to Q1
I politely hung up and deleted the account