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Standard User RobertoS
(sensei) Fri 01-Jun-12 22:23:41
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Re: Is support for BT Infinity UK based or foreign ?


[re: hareng] [link to this post]
 
In reply to a post by hareng:
Since passed 12 mid day the day before connection i would have had to cough up 18 months line rental, phone and Infinity 2, over £800.

Four days in to migration tried the Indian support, believe it or not i didnt have to go through the regime of unplugging and making sure everything connected etc. Will see if he was true to his word in 2 days.
http://media.ofcom.org.uk/2010/06/17/cheaper-charges...

I think something similar also applies to the broadband side of it. I'm on Plusnet Fibre but not phone at £16.49pm for 18 months, and was told, (after signng up but during the same phone call), that I could cancel at any time and the cost would be £4 per outstanding month.

My broadband basic info/help site - www.robertos.me.uk
My domains,website and mail hosting - Tsohost. Internet connection - Plusnet Value Fibre.

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
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Standard User Moradin
(member) Wed 06-Jun-12 13:58:33
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Re: Is support for BT Infinity UK based or foreign ?


[re: RobertoS] [link to this post]
 
This conversation, is a bit like an earlier thread, where i stated that UK call support is what people want, and would be willing to pay for it.

OPTION 1 - BT infinty option 2, unlimited usage, inc calls n stuff. Indian Support £22.50

OPTION 2: - BT Infinity option 2, unlimited usage, incalls n stuff. UK Support £25.50.

I know a lot of people that would pay the extra for (2)......

-----------------------------------------------
December PCP to postcode checker
https://www.google.com/fusiontables/DataSource?snapi...
My Broadband Speed Test

Edited by Moradin (Wed 06-Jun-12 13:59:40)

Standard User orly
(knowledge is power) Thu 07-Jun-12 16:38:43
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Re: Is support for BT Infinity UK based or foreign ?


[re: Moradin] [link to this post]
 
On BT you can go for the business version for £36 (inc VAT) for that sort of thing. Nearly certain its UK based support for that with faster fault resolution criteria.

Up to you if you want to pay that. It's still cheaper than many other providers.

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Standard User loadbang
(regular) Tue 10-Jul-12 10:55:16
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Re: Is support for BT Infinity UK based or foreign ?


[re: BatBoy] [link to this post]
 
In reply to a post by BatBoy:
When I phone support, I speak to India. And very good they are too.
My support contact is Donna or Rodney, both from Northern Ireland.

Usually contact direct by e-mail, skype or phone.

I'm a standard residential customer.

[email protected], they usually phone you within 10 minutes of sending your email. Also @btcare on twitter.

Edited by loadbang (Tue 10-Jul-12 10:58:01)

Standard User RobertoS
(sensei) Tue 10-Jul-12 12:38:17
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Re: Is support for BT Infinity UK based or foreign ?


[re: loadbang] [link to this post]
 
In reply to a post by loadbang:
My support contact is Donna or Rodney, both from Northern Ireland.
Do you live in NI?

My broadband basic info/help site - www.robertos.me.uk
My domains,website and mail hosting - Tsohost. Internet connection - Plusnet Value Fibre 80/20 trial.

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
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Standard User nelix01
(committed) Tue 10-Jul-12 20:36:29
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Re: Is support for BT Infinity UK based or foreign ?


[re: RobertoS] [link to this post]
 
Some of the @BTCare Support is based in Northern Ireland.
Standard User menawollas
(newbie) Thu 12-Jul-12 12:37:05
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Re: Is support for BT Infinity UK based or foreign ?


[re: bilbo8] [link to this post]
 
I have very very rarely phoned any of my ISPs for support, so when I had a very weird problem with BT Infinity the other night, I held little hope of getting a quick resolution. The issue was that I coudln't connect to www.betfair.com - at some time in the evening I just got borked.

All other sites where OK, so when I phoned, and got through to a very polite indian woman, who sounded like she was going from a script, I must admit, I thought I was in for an unproductive time.

However, she was very uncondescding when I said that yes I had turned everything off and on again. She had to talk to her supervisor to see if she was allowed to access Betfair from her computer, but when she did, and it wasn't a siet problem, she was straight onto checkiing the firewall on the home hub, which turned out to be the issue.

Very happy with the service, and would happily phone again.
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