I placed an order for a new line + Broadband using BTs web site; no issues there.
Installation is scheduled for the 20th June.
I was asked to setup an email address with associated password and this detail is indicated on the order acknowledgement.
What I find is that the email address is currently unrecognized in web mail and when this was quirried with BT it was stated that it wouldn't be until the service was activated. I just don't believe that statement.
What is pretty obvious to me is that when the installation is completed it is not going to magically invoke the creation of the email account. So when will it be setup so that its use is possible at least by web mail access?
By the way setting up a service online when you don't yet have a phone line or email address is quite frustrating. So you use the phone number at work and the email address the company provided to you. Whether any of that detail can be updated in due course, I don't know but ringing support without being able to giving your own phone number takes you on a scenic ride round button options where none are relevant. BT ought to sit on the customer side of their operations to tidy their act up.