Significant issues this afternoon (Wales/West Midlands)

Is anyone else (probably in Wales or West Midlands area) experiencing significant issues with Infinity this afternoon?

Latency is 11ms one minute and then 900ms+ the next.

Edited by deleted (Sun 22-Jul-12 15:22:38)

You could say that, got a connection timed out just trying to reach the reply page. Cannock area, been terrible since about midday. Pages not loading, DNS failures, almost no data throughput, mixed with periods when it's all fine. Seems to be affecting plenty of people:

http://community.bt.com/t5/BT-Infinity/infinity-conn...

Great glad its not just me then

I'm also haveing problems in the Cannock area.

http://bt.custhelp.com/app/answers/detail/a_id/15036...

In reply to a post by professor973:

http://bt.custhelp.com/app/answers/detail/a_id/15036...

While that may be the route cause the effects are much more widespread than the area codes they're quoting.

That page just times out for me. Browsing is currently appalling, pages either take an age to load or just time out. Time for BT to get their finger out! I'm just going to have to go back to the gardening

Same problem here in Blackley Manchester, webpages wont load had this since 12pm today, dont know whats going on hope BT get this sorted.

What does trace route show for you guys having problems, all OK here in Reading.

Tracing route to www.thinkbroadband.com [80.249.99.130]
over a maximum of 30 hops:

1 1 ms <1 ms <1 ms api.home [192.168.1.254]
2 6 ms 6 ms 6 ms 217.32.147.102
3 36 ms 45 ms 67 ms 217.32.147.142
4 12 ms 11 ms 11 ms 213.120.181.142
5 11 ms 11 ms 11 ms 217.41.169.217
6 12 ms 11 ms 12 ms 217.41.169.109
7 11 ms 11 ms 11 ms 109.159.251.245
8 18 ms 22 ms 27 ms core1-te0-4-0-2.ilford.ukcore.bt.net [109.159.25
1.129]
9 19 ms 18 ms 18 ms core4-pos0-1-5-0.telehouse.ukcore.bt.net [195.99
.125.225]
10 20 ms 22 ms 19 ms 194.74.65.58
11 20 ms 19 ms 21 ms te5-5.telehouse-east2.core.enta.net [87.127.236.
37]
12 19 ms 16 ms 17 ms enta-gw.ncuk.net [84.45.244.242]
13 21 ms 18 ms 18 ms gi0-24-10-star1.core-rs2.thdo.ncuk.net [80.249.9
7.9]
14 17 ms 17 ms 18 ms www.thinkbroadband.com [80.249.99.130]

Trace complete.

Text

1 23 45 67 89 1011 1213 1415 1617 1819 2021 2223 2425 26

C:\>tracert www.thinkbroadband.com  Tracing route to www.thinkbroadband.com [80.249.99.130] over a maximum of 30 hops:    1    <1 ms    <1 ms    <1 ms  192.168.1.2  2     6 ms     6 ms     6 ms  213.120.155.227   3     6 ms     6 ms     6 ms  213.120.155.142  4     7 ms     7 ms     6 ms  213.120.161.18   5     7 ms    26 ms     7 ms  217.32.26.62  6     *        *      516 ms  217.32.26.182   7   261 ms   261 ms     *     acc2-10GigE-0-1-0-6.bm.21cn-ipp.bt.net [109.159.248.222]   8     *      374 ms   372 ms  core2-te0-15-0-14.ealing.ukcore.bt.net [109.159.248.170]   9     *      524 ms   522 ms  access1-h-0-0-5.manchester.bt.net [195.99.125.193]  10   266 ms   265 ms   265 ms  195.99.125.86 11   582 ms     *        *     te5-5.telehouse-east2.core.enta.net [87.127.236. 37] 12   266 ms   267 ms     *     enta-gw.ncuk.net [84.45.244.242]  13   267 ms   270 ms   273 ms  gi0-24-10-star1.core-rs2.thdo.ncuk.net [80.249.97.9]  14     *      265 ms   266 ms  www.thinkbroadband.com [80.249.99.130]  Trace complete.

lol wish I could contribute


C:\>tracert www.thinkbroadband.com
Unable to resolve target system name www.thinkbroadband.com.

C:\>

Problem now seems to be resolved here (Crewe, Cheshire). Not sure when as I have only just tried it again.

Edit: I was wrong, latency is now upto 55x normal and I am seeing packet loss of upto 70%

Edited by TheHorseman (Sun 22-Jul-12 21:24:52)

The issue is showing up on the BT website as effected Manchester, Brum, South Wales, South West England. Basically half the country. Its on and off here just out side of Cardiff.

BT have updated the status page and pushed back the fix from 7.30pm to 9.30pm

Not September then?

Seems better now but my latency to bbc.co.uk is now 21ms rather than the normal 11/12.