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Administrator MrSaffron
(staff) Fri 10-Aug-12 14:56:08
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Re: BT Pestering!


[re: ian72] [link to this post]
 
I am careful with words, thus avoided the word 'impossible'

Andrew Ferguson, [email protected]
www.thinkbroadband.com - formerly known as ADSLguide.org.uk
The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User ian72
(knowledge is power) Fri 10-Aug-12 15:15:15
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Re: BT Pestering!


[re: MrSaffron] [link to this post]
 
In reply to a post by MrSaffron:
I am careful with words, thus avoided the word 'impossible'


I know - twas a little gentle teasing - and what is difficult to some can be very easy for others. But I do agree with the sentiment - it's just that as usual 7% seems a massive amount when you are in it (not that I would ever let my parents move to TT unless it was via wholesale).
Standard User Seansmit17
(eat-sleep-adslguide) Fri 10-Aug-12 23:24:24
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Re: BT Pestering!


[re: 4M2] [link to this post]
 
I did not know there was re-sellers untill a few days after i ordered with talk talk but id rather go directly with TT than via a re-seller tbh

TalkTalk ??Mb
BT 8Mb
Virgin 50Mb
BT 7Mb

Other ISP's used over the years: AOL Supanet Pipex Tiscali Eclipse Zen


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Standard User zyborg47
(eat-sleep-adslguide) Sat 11-Aug-12 16:26:58
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Re: BT Pestering!


[re: Seansmit17] [link to this post]
 
In reply to a post by Seansmit17:
I did not know there was re-sellers untill a few days after i ordered with talk talk but id rather go directly with TT than via a re-seller tbh



I hope it all goes well then, because TT customer service is worse than BT if that is possible.

Adrian

Desktop machine now powered by windows 7 pro 64bit , laptop by ubuntu

ALLPAY Wireless broadband
Standard User Seansmit17
(eat-sleep-adslguide) Sun 12-Aug-12 02:17:56
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Re: BT Pestering!


[re: zyborg47] [link to this post]
 
Thats why ill be using the talktalk member forum for support and not the phone line

TalkTalk ??Mb
BT 8Mb
Virgin 50Mb
BT 7Mb

Other ISP's used over the years: AOL Supanet Pipex Tiscali Eclipse Zen
Standard User Seansmit17
(eat-sleep-adslguide) Tue 14-Aug-12 18:54:16
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Re: BT Pestering!


[re: Seansmit17] [link to this post]
 
Got my BT Bill today.

Despite them knowing im leaving them as of tomorrow they still sent me a bill to cover the next months service... that I wont have...

I gave them a call and the billing team had no idea that I was leaving.

She had to go and talk to cancellations to check that they knew.

She then came back and told me what I already knew... Im moving to a new ISP tomorrow.

Was told to ignore this bill and a new one will be sent within 30days of my switch over.

Sound right to you guys?

I just dont want to not pay this and end up with BT some how interfering with my new service with TT

TalkTalk ??Mb
BT 8Mb
Virgin 50Mb
BT 7Mb

Other ISP's used over the years: AOL Supanet Pipex Tiscali Eclipse Zen
Standard User 4M2
(experienced) Tue 14-Aug-12 19:54:35
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Re: BT Pestering!


[re: Seansmit17] [link to this post]
 
When dealing with BT these days I always ask for a text confirmation regarding any issues with accounts - several times I've been told to ignore a demand for a payment and after some time that same payment has been demanded again.

Only by speaking to the manager/supervisor has the issue been resolved and the evidence of a text message can be invaluable. BT don't seem able to send revised bills and it was only by agreement with the manager/supervisor that aspects of billing errors, as a result of possible misunderstandings, were eventually sorted.
Standard User uno
(fountain of knowledge) Tue 14-Aug-12 21:29:29
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Re: BT Pestering!


[re: Seansmit17] [link to this post]
 
In reply to a post by Seansmit17:
Got my BT Bill today.

Despite them knowing im leaving them as of tomorrow they still sent me a bill to cover the next months service... that I wont have..


That's correct as the service has not yet ended and you might change your mind. Makes sense and they'll then make the credits once you've left and issue a cheque if you're owed anything - and unlike some, they do this automatically.

Matt

uno Broadband
t: 0808 221 8642
Official Maidenhead, Milton Keynes & Sheffield Speedtest.net Host
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