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Hello,
The B.T Speed test tells me I have a good speed of 2.34 Mbps but my Download Speeds are nowhere near that (292kbps! Infact)
Slow Speeds are a problem for me as I do download alot of stuff and also like to watch films but cant due to buffering constanly and its really annoying me.
Speed Test Details:
Date: 02/09/2012
Download speed achieved during the test was - 2.3 Mbps
For your connection, the acceptable range of speeds is 0.6 Mbps-7.15 Mbps.
Additional Information:
Your DSL Connection Rate :3.07 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
IP Profile for your line is - 2.5 Mbps
if anyone could help me, that would be greatly appreciated!
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Got to be something your end, the profile checks out as OK. Are you connected via wireless ?
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Yes I am connected via wireless and I also did a speed test from the test socket using an computer connected via Ethernet and tested the speeds and got the same result :/ . Also I figured using the test socket was giving me faster speeds well the 290kb as if I had used the other I only got 180kb
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Hmm, time to post your stats from your router.
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Yes I am connected via wireless and I also did a speed test from the test socket using an computer connected via Ethernet and tested the speeds and got the same result :/ . Also I figured using the test socket was giving me faster speeds well the 290kb as if I had used the other I only got 180kb
Kbps or KB/sec?
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The ADSL Stats from HomeHub
Line state Connected
Connection time 1 days, 04:41:41
Downstream 3,072 Kbps
Upstream 448 Kbps
ADSL Settings
VPI/VCI 0/38
Type PPPoA
Modulation G.992.1 Annex A
Latency type Interleaved
Noise margin (Down/Up) 13.3 dB / 16.0 dB
Line attenuation (Down/Up) 52.5 dB / 31.5 dB
Output power (Down/Up) 5.1 dBm / 1.3 dBm
Loss of Framing (Local/Remote) 0 / 0
Loss of Signal (Local/Remote) 0 / 0
Loss of Power (Local/Remote) 0 / 0
FEC Errors (Down/Up) 350 / 1991
CRC Errors (Down/Up) 344 / 1890
HEC Errors (Down/Up) 935 / 1469
Error Seconds (Local/Remote) 215 / 261
That's All.
Edited by deleted (Sun 02-Sep-12 15:53:25)
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Kbps
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Here Is Some Additional Info That I Forgot To Mention In The Main Post.
1. My Lines are fairly New only 4 1/2 Years old (Installed When I Moved Here)
2. I am 1962 Meters From The Exchange (Info From uSwitch Broadband Speed Stats.
3. Sometimes my HomeHub will disconnect from broadband, The Flashing orange one, And when I dial anynumber e.g 1471 it will go back to blue indicating the connection is back. (And I find that strangely weird)
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2. You are 3.8km from the exchange (Info from attenuation)
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No I am 1.9 km from my exchange. Im 1962meters from it. 1,000 meters in one km there-fore im about 1.9km from it.
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You are 1900 m from exchange in a straight line and about 3800 wire length, sounds about right to me
Ian
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Sorry I dident know what attenuation meant, well apart from signal and transmission. But wirelength wise about 3800, yeah.
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so I have 3800 wire length and a 3.1 Mbps line speed so I should get around 2.4 Mbps download speed (2400Kbps) but I don't I only get 290kbps and thats the problem for me.
Edited by deleted (Sun 02-Sep-12 17:24:33)
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You should see closer to 3.5 Mbps but your noise margin is very high and your output power is very low.
First thing to try is a different modem/router.
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is there anything else because I dont have another modem/router, and im not forking out 20-30 quid on a decent one until I really need to  . Can I do something about the noise margin side of things? And I can try a powerful adapter for the BT HomeHub 2
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You could try plugging the router into the test socket behind the master.
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I already have. I mentioned it in the main post and yes I do get faster speeds i get 290kbps (0.2Mbps) as if i had it pluged into the master i would get around 160 to 180 kbps speed (0.1 Mbps)
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You could try plugging the router into the test socket behind the master. In particular - he needs to take the stats immediately after connecting in that setup.
My broadband basic info/help site - www.robertos.me.uk
Domains,website and mail hosting - Tsohost. Connection - Plusnet Extra Fibre (FTTC). Sync ~ 56.0/13.9Mbps @ 600m.
"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.
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Do you use a phone extension cable between the router and the phone socket?
My broadband basic info/help site - www.robertos.me.uk
Domains,website and mail hosting - Tsohost. Connection - Plusnet Extra Fibre (FTTC). Sync ~ 56.0/13.9Mbps @ 600m.
"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.
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No, you mentioned it in a rather confused post later on.
As Roberto says, you need to take the stats immediately after connecting to the test socket and post them again, if you would.
Then try a new router 
[ed] try before you buy!
Edited by deleted (Sun 02-Sep-12 18:10:43)
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what do you mean? Take the stats as soon as i plug it in to the socket?
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no
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I will post the stats after immediately connecting to a test socket tmorrow as I am a bit busy ATM so I will update you later 
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Tomorrow is fine .
Thinking about it, it might be best to turn the router off for five minutes or so at the time.
We mean once the router has connected to the internet, so as soon as you can after that, but no need to panic or rush. The reason we want it then is that there is a setting at the exchange for the downstream noise margin, and the margin can change quite a bit after that. So taking it straight away gives us an almost certain reading for that connection-time setting.
That setting makes a considerable difference to the connection speed, and also gives us clues about other things over time.
My broadband basic info/help site - www.robertos.me.uk
Domains,website and mail hosting - Tsohost. Connection - Plusnet Extra Fibre (FTTC). Sync ~ 56.0/13.9Mbps @ 600m.
"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.
Edited by RobertoS (Sun 02-Sep-12 19:08:09)
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my Download Speeds are nowhere near that (292kbps! In fact) How are you measuring this Download Speed?
I'm pretty sure your are confusing Bytes ("B") with bits ("b") and are getting these Download Speeds from a software download report, which measures in Bytes.
292 K Bytes = 292 x 8 K bits = 2336 K bits = 2.34 M bits which agrees exactly with the B.T Speed test. QED!
After all speedtests, in particular the B.T Speed test, are saying you are getting 2.34 Mbps not 292 Kbps.
1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 19 Meg WBC
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Yes, getting the stats as soon as the modem has connected to the telephone exchange
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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I like how no one has said anything about the 13db snr for the downstream. It should be closer to 6db. You should be getting about 5-7mb out of that line.
Back in Peterborough my line was long with 50db attenuation and I got 7mb out of it.
For some reason your target snr has been set at 12db by BT maybe?
TalkTalk 24Mb 24575/1019
BT 8Mb
Virgin 50Mb
BT 7Mb
Other ISP's used over the years: AOL Supanet Pipex Tiscali Eclipse Zen
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I like how no one has said anything about the 13db snr for the downstream. It should be closer to 6db. You should be getting about 5-7mb out of that line.
Back in Peterborough my line was long with 50db attenuation and I got 7mb out of it.
For some reason your target snr has been set at 12db by BT maybe?
I think with ADSL MAX given a downstream attenuation of 52dB then a 4384Kbps sync, IP Profile of 3500Kbps with a downstream SNRM of 6dB might be more realistic than expecting 5 to 7Mbps?
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Im just saying what my line got with the same attenuation.
Ill also point out that the same calculator you just used says that its till only 4384 for adsl2+
Again my old line was 6mb on adsl max and on llu adsl2+ i got 9-10mb out of it. This is with 50db attenuation.
Once this guy gets the target snr fixed back to 6db his line speed will be better
TalkTalk 24Mb 24575/1019
BT 8Mb
Virgin 50Mb
BT 7Mb
Other ISP's used over the years: AOL Supanet Pipex Tiscali Eclipse Zen
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I like how no one has said anything about the 13db snr for the downstream. I already mentioned that yesterday, however you missed the fact that the output power is low.
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Ill also point out that the same calculator you just used says that its till only 4384 for adsl2+ No, Kitz says: dslMAX (20CN) 4384 kbps IP Profile 3500 kbps
1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 19 Meg WBC
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...Once this guy gets the target snr fixed back to 6db his line speed will be better
But how can the OP do that? He has connected directly into the test socket without any apparent improvement and, for one reason or another, is reluctant to try another router.
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Ill also point out that the same calculator you just used says that its till only 4384 for adsl2+ No, Kitz says:dslMAX (20CN) 4384 kbps IP Profile 3500 kbps
With the kitz calculator is it necessary to add 3dB to the attenuation reported by a router when on ADSL MAX to get an estimate of adsl2+ speed on the same line - e.g. for 52dB would one have to use 55dB for the calculation?
Not really sure about that one 
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Before we go around and around in circles a screenshot from a speed test or a copy/paste rather than hand typed units would be useful.
On the calculator if they really have a line with 4384 sync, and 13dB margin at 52dB, then that is a good sync for the attenuation. The power levels are odd, and it may be the router is reporting data wrong, or the numbers are not what has been typed.
Reason for scepticism is that if you do the maths, this line with a 6dB margin might sync at 8128Kbps.
http://www.coolwebhome.co.uk/calc/calculator.php
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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The OP says he is "1962 Meters from The Exchange (Info From uSwitch Broadband Speed Stats)" so that could indeed be a downstream 26dB attenuation with an 8128Kbps sync - however that might be an "as the crow flies" line length?
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With the kitz calculator is it necessary to add 3dB to the attenuation reported by a router when on ADSL MAX to get an estimate of adsl2+ speed on the same line Yes, but in this case we are not trying to see what the OP might get on ADSL2+; we are trying to estimate what he should be getting now on ADSL Max.
1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 19 Meg WBC
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With the kitz calculator is it necessary to add 3dB to the attenuation reported by a router when on ADSL MAX to get an estimate of adsl2+ speed on the same line Yes, but in this case we are not trying to see what the OP might get on ADSL2+; we are trying to estimate what he should be getting now on ADSL Max.
Thanks
Just wanted to clarify what was said earlier about ADSL MAX and ADSL2+ attenuations on the same line.
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Ok, Here are the stats form the BT Speed Tester after immediately connecting to the test socket
1. Best Effort Test: -provides background information.
Download Speed
2.33 Mbps
0 Mbps 7.15 Mbps
Max Achievable Speed
Download speedachieved during the test was - 2.33 Mbps
For your connection, the acceptable range of speeds is 0.6 Mbps-7.15 Mbps.
Additional Information:
Your DSL Connection Rate :3.01 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
IP Profile for your line is - 2.5 Mbps
If you wish to discuss these results please contact your Broadband Service Provider.
If you are experiencing problems with specific applications, servers or websites please contact your Broadband Service Provider for assistance.
Your test has completed please close this window to exit the performance tester.
And The Adsl Stats from the router
Line state Connected
Connection time 0 days, 00:04:31
Downstream 3,008 Kbps
Upstream 448 Kbps
ADSL Settings
VPI/VCI 0/38
Type PPPoA
Modulation G.992.1 Annex A
Latency type Interleaved
Noise margin (Down/Up) 13.9 dB / 16.0 dB
Line attenuation (Down/Up) 52.6 dB / 31.5 dB
Output power (Down/Up) 5.0 dBm / 1.3 dBm
Loss of Framing (Local/Remote) 0 / 0
Loss of Signal (Local/Remote) 0 / 0
Loss of Power (Local/Remote) 0 / 0
FEC Errors (Down/Up) 1 / 5
CRC Errors (Down/Up) 2 / 36
HEC Errors (Down/Up) 0 / 20
Error Seconds (Local/Remote) 2 / 3
Thats All
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OK, that's what we wanted first. Now please can you post a link to a www.speedtest.net result for us to compare .
My broadband basic info/help site - www.robertos.me.uk
Domains,website and mail hosting - Tsohost. Connection - Plusnet Extra Fibre (FTTC). Sync ~ 56.0/13.9Mbps @ 600m.
"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.
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So is that what you usually get? Because that's the same as the BT one, about 2400kbps, but you were talking about 290kbps in ypour opening post?
If speeds have always been bad, your next step is to get someone in support who doesn't just read from a script to get an SNRM (noise margin) rest on the line.
If speeds used to be OK and this is a recent problem, you need to put up with it for a fortnight and it should automatically improve by several hundred kbps. Than a fortnight later, another few hundred.
But as others have said, there is some other sort of problem on the line, as it should be capable of far more anyway.
My broadband basic info/help site - www.robertos.me.uk
Domains,website and mail hosting - Tsohost. Connection - Plusnet Extra Fibre (FTTC). Sync ~ 56.0/13.9Mbps @ 600m.
"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.
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No my speeds have all ways been low. So i should call bt to get my lines reset??
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Yes. It could be hassle, but it can be done. You need to tell them the target noise margin is set to 12 or 15dB instead of 6dB, and always has been. They can reset it.
By the way, 2400kbps is 300kBps, if that's the figure you are seeing during file downloads. The "B" means bytes, which are eight "b" bits, so kbps 8 times kBps.
My broadband basic info/help site - www.robertos.me.uk
Domains,website and mail hosting - Tsohost. Connection - Plusnet Extra Fibre (FTTC). Sync ~ 56.0/13.9Mbps @ 600m.
"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.
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So is that what you usually get? Because that's the same as the BT one, about 2400kbps, but you were talking about 290kbps in your opening post? OP's has mixed up his Bytes with his bits, as I identified ages ago but y'all ignored: http://forums.thinkbroadband.com/bt/t/4153499-re-con...
1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 19 Meg WBC
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Nope - I didn't ignore you. But he didn't reply to that post and I decided getting the underlying data was best. We still can't be sure that he isn't getting 290kbps at times, until he confirms he was mixed up between bytes and bits, but it does seem likely.
What is worrying in a way is the margin shown in those stats. A long way away from both 12 and 15dB in a short time. But my choice was to go for the reset first, and see if it holds, if he can get them to do it. Rather than go through the RouterStats(Lite) route.
Maybe RouterStats would be best. I don't know if Lite runs on the Home Hub, and I could never get the full version running the way I wanted non-listed ones in the full version. So the OP might not find it easy either.
My broadband basic info/help site - www.robertos.me.uk
Domains,website and mail hosting - Tsohost. Connection - Plusnet Extra Fibre (FTTC). Sync ~ 56.0/13.9Mbps @ 600m.
"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.
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So is that what you usually get? Because that's the same as the BT one, about 2400kbps, but you were talking about 290kbps in your opening post? OP's has mixed up his Bytes with his bits, as I identified ages ago but y'all ignored: http://forums.thinkbroadband.com/bt/t/4153499-re-con...
I asked the OP whether his use of "kb" was Kbps or KB/sec and he replied that it was Kbps - like you I also had the suspicion that "kb" was KB/sec since 290KB/sec was very close to his initial BT speed test result of 2.3Mbps.
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There's no doubt that OP is not going as fast as he could (at about 75%), but at least he is well faster than what he believes and the reason he posted. It's up to him whether that is sufficient or whether he wants to squeeze the last bps out of his line.
1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 19 Meg WBC
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In the OP he said "Slow Speeds are a problem for me as I do download alot of stuff and also like to watch films but cant due to buffering constanly and its really annoying me"
There is obviously a problem which I think is the modem.
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OP says: "Slow Speeds are a problem for me as I do download alot of stuff and also like to watch films but cant due to buffering constanly and its really annoying me."
~2900Kbps should be good enough for streaming a standard definition video though...
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In the OP he said "Slow Speeds are a problem for me as I do download alot of stuff and also like to watch films but cant due to buffering constanly and its really annoying me"
There is obviously a problem which I think is the modem.
Sorry BatBoy - I was writing my post when you posted and we have quoted the same thing
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Do we know what modem it is?
The buffering may be a sympton of the line getting lots of errors, and if at 52dB attenuation it is pushed beyond its ~4.5Meg sync then things might get worse.
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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It's a BT Homehub 2. The power details are odd.
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I think the HH2 used to have issues with its power reporting.
Borrowing a friends router, and just letting it sync to get stats would help (no need to change authentication settings, so can just unplug from one house, plug it in, get stats and then take it back)
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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u said 2900kb not 290kb
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ill try that and if it works ill set out on buying a decent D-Link or linksys router
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Just looked back on the posts and its Bytes on bits. Hope this helps. Sorry for not informing u eariler
Edited by deleted (Tue 04-Sep-12 15:02:14)
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So are you downloading HD films? That would explain the buffering.
My broadband basic info/help site - www.robertos.me.uk
Domains,website and mail hosting - Tsohost. Connection - Plusnet Extra Fibre (FTTC). Sync ~ 56.0/13.9Mbps @ 600m.
"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.
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Yeah. And Sometimes I will want to upload stuff to my youtube and cant cuz of upload speeds to -_-
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If the stats are roughly the same, then no big need to change router.
Trying a different router is just an attempt to try and understand some anomalies in the data we can see.
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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u said 2900kb not 290kb
Download and upload speeds are often reported using KB/sec so I always multiply those numbers by 8 in order to get some idea of the transfer rate in Kbps
It should also be born in mind that, for example, a 1000KB file will take longer than 1 second to transfer at 1000KB/sec (8000Kbps) due to overheads, errors etc.
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So my internet is in general just cr*p
Edited by deleted (Tue 04-Sep-12 15:35:50)
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HD films usually use a bit rate of higher than 3 Meg, more like 4 to 5 Meg. So basically your line is not up to the task of HD streaming, downloads and watch later should be fine.
On the upstream, as you are on what looks to be an ADSL only line, then with BT your only option is the 448Kbps upstream. Subscribing to another provider and paying more (to get a more business style connection) may get you 832 Kbps upload.
Alternatively see if TalkTalk or Sky have a LLU presence at your exchange. Downstream may not be much different, but upstream will more likely be in the 700 to 900 Kbps range. (twice the speed of now).
I am assuming you just mean you can't upload to youtube because of the time it takes, rather than it not working at all.
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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Uploading does work it just takes forever. So I have no hope of getting faster download speeds and uplaod speeds?
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Upload - until ADSL2+ comes to your exchange from BT Wholesale, or you jump to someone else offering it then no.
ADSL2+ tends to only improve download speeds for those with lines shorter than 45dB attenuation, i.e. shorter than yours
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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Downstream might get a little more with perfect setup.
Upstream MrS has already given you advice. Either a business service that would take it up to 832Kb or see if you have LLU in the exchange so you may get up to around 1Mb. ADSL is not going to get you any further than that though and the next option is whether you have now or will have fibre available.
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Below average, but about what the 100% target for 2015 is (just 2 Mbps).
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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Ok thanks everyone for the help. I will ring B.T for a little bit more info regarding speed. But for now I will have to stick it with the slow speeds. I just dont understand other people in my area get about 2.2 mbps (megabytes) and I dont. I think its cuz there on another exchange than what I am.
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Uploading does work it just takes forever. So I have no hope of getting faster download speeds and uplaod speeds?
For instance switching to Plusnet for ADSL MAX, if ADSL MAX is only available at your exchange, would allow uncapping of upload speed but there would be an additional cost.
When I was using Plusnet ADSL MAX uncapping the upload speed made an enormous difference to the speed of uploading video files to Youtube - nearly twice as quick
Edit: can you do a speed test from here http://www.bbc.co.uk/iplayer/diagnostics ?
Edited by 4M2 (Tue 04-Sep-12 15:59:00)
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I just dont understand other people in my area get about 2.2 mbps (megabytes) and I dont. You get "Download speed achieved during the test was - 2.3 Mbps"
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yeah but i only gety 290 kbps or is 2.3Mbps around 230kbps to 290kbps?
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If you're going to mix and match units, it would be less confusing if you use the correct abbreviations.
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is 2.3Mbps around 230kbps to 290kbps? I've already proved it was here: http://forums.thinkbroadband.com/bt/t/4153499-re-con...
You'd make yourself more understandable if you'd start using "Capital B" for Bytes and "small b" for bits.
1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 19 Meg WBC
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Or as I do when it is important to spell them out
General convention for people when doing broadband speed bragging is to state it in Mega bits per second (Mbps).
if you are saying Mega Bytes per second the shorthand is usuallly MB/sec
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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Confusion also arises when ISP's use the phrase "up to x Meg" rather than Mbps.
Not an usual problem with video compression also: MB/sec might be used rather than Mbps and then the file will be 8 times larger than needed!
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Most video stream rates quote in bits, as it makes it easier for most to see if it will squeeze down their broadband connection
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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Ok thanks everyone for the help. I will ring B.T for a little bit more info regarding speed. But for now I will have to stick it with the slow speeds. I just dont understand other people in my area get about 2.2 mbps (megabytes) and I dont. I think its cuz there on another exchange than what I am. Just make sure no=one in BT talks you into upgrading here and now. We vcan still help you.
First, there is the point we've already made that you should be getting over 1Mbps more than now, unless there is something badly wrong with your line, and second there may be an easy solution to that which would also give you a much faster upload.
Please can you put your phone number into this exchange checker, and post the URL of the result .
My broadband basic info/help site - www.robertos.me.uk
Domains,website and mail hosting - Tsohost. Connection - Plusnet Extra Fibre (FTTC). Sync ~ 56.0/13.9Mbps @ 600m.
"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
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Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.
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Even if OP tries to optimise his line it's only going to make an incremental change to his streaming and downloading at that distance. And that's assuming he has a perfect stable line which the high NM indicates otherwise.
1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 19 Meg WBC
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Even if OP tries to optimise his line it's only going to make an incremental change to his streaming and downloading at that distance. And that's assuming he has a perfect stable line which the high NM indicates otherwise.
Don't you think he could at least achieve an 832Kbps upstream sync by uncapping then?
I agree that streaming HD video on ADSL MAX with a 52dB attenuation may not be possible though - iPlayer 720 25p H.264 is ~2200Kbps VBR peaking at ~3500Kbps.
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Yes, he could improve his upload by up to factor of 2 if he can find a businesslike supplier. I was addressing his original complaint as were you.
1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 19 Meg WBC
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Yes, he could improve his upload by up to factor of 2 if he can find a businesslike supplier. I was addressing his original complaint as were you.
Until we get a response from the OP regarding RobertoS's request for a Samknows exchange check then it's difficult to know how to proceed further - Market 2 or 3 would be good and then for minimal extra cost Plusnet could easily uncap the upstream sync, if he decided to switch, and one of his problems could be solved, i.e. slow uploading to Youtube
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As long as he doesn't expect to upload to YouTube @ 7 Mbps on such an uncapped upstream sync 
1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 19 Meg WBC
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I just dont understand other people in my area get about 2.2 mbps (megabytes) and I dont. You get "Download speed achieved during the test was - 2.3 Mbps"
Just to absolutely spell it out. 2.2 megabytes per second is approximately 17 megabits per second. So, if people "near" you are getting 17 megabits per second then they are connected to a much closer exchange as you need to be pretty close to see those sorts of speeds.
Your 2.2 megabits per second would be seen on downloads as around 275 kilobytes per second. Speedtests measure in bits but downloads measure in bytes.
This has been stated before in this thread but you still seem to be confusing them.
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Shipdham EASHI Norfolk East
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yeah well it confuses me. As of now i do now now that 2 megabits is 250 odd and 20 megabits is 2,000
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Shipdham EASHI Norfolk East
ADSL MAX only according to SamKnows
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can that change?
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Yes
BT Wholesale is still rolling out its ADSL2+ network, got an updated list yesterday, and you are not on it, but might change
Also TalkTalk and Sky have not finished their ADSL2+ roll-outs either.
Than add to this the Local Authority projects that should start delivering in 2013, to bring better broadband to lots of places and things are very likely to change.
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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so there is a possibility that sky or talktalk might have adsl2+ at my exchange?
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so there is a possibility that sky or talktalk might have adsl2+ at my exchange?
Be very cautious if you make any enquiries to TalkTalk about broadband - sales may not fully inform you of the extra that one has to pay for IP Stream and one could easily be lumbered with a very poor contracted non-LLU service.
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