Hello, I'm losing what little hair I have left!
Twelve months or so of 40/10 working pretty well most of the time - so no problems.
Persuaded to start new contract with "80/20" upgrade - OK........
Since May this year I have been on to BT no less that 40 - yes, 40 telephone calls to resolve an issue - still not done.
Random checks with the proper BT tester, TBB tester, speedtest.net tester and the iPlayer tester (ookla?) show my speed varies between 18-65 meg, but on many occasions it has gone down below 10meg - and on two occasions below 1meg (0.47 & 0.89). Over this period I could be reasonably sure that if I did 3 or 4 random tests in any 24 hr period, the results would likely be 2 >50meg & 2< 20meg.. No rhyme or reason, that's just how it's been - until today when I spoke to a "level 2" person! Three tests today are all below 12 meg (red section on BT's bar graph). An intriguing thing I notice is that TBB downloaded files have typically shown 14/18 meg, but each time I use the TBB speedtester a few seconds after, it shows 45/48meg. Seems strange to me.
Any random thoughts?