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Standard User lelboy
(member) Sun 02-Sep-12 21:53:59
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80/20 Infinity problems


[link to this post]
 
Hello, I'm losing what little hair I have left!
Twelve months or so of 40/10 working pretty well most of the time - so no problems.
Persuaded to start new contract with "80/20" upgrade - OK........
Since May this year I have been on to BT no less that 40 - yes, 40 telephone calls to resolve an issue - still not done.
Random checks with the proper BT tester, TBB tester, speedtest.net tester and the iPlayer tester (ookla?) show my speed varies between 18-65 meg, but on many occasions it has gone down below 10meg - and on two occasions below 1meg (0.47 & 0.89). Over this period I could be reasonably sure that if I did 3 or 4 random tests in any 24 hr period, the results would likely be 2 >50meg & 2< 20meg.. No rhyme or reason, that's just how it's been - until today when I spoke to a "level 2" person! Three tests today are all below 12 meg (red section on BT's bar graph). An intriguing thing I notice is that TBB downloaded files have typically shown 14/18 meg, but each time I use the TBB speedtester a few seconds after, it shows 45/48meg. Seems strange to me.
Any random thoughts?
Cheers, Les.

http://schirmfoto.de/3a18f6a419


http://schirmfoto.de/df24344199
http://schirmfoto.de/9880ac2006
http://schirmfoto.de/c8f3eaf281
Standard User stniuk
(experienced) Sun 02-Sep-12 23:52:02
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Re: 80/20 Infinity problems


[re: lelboy] [link to this post]
 
Can't help except to say my speed apart from a some outages in the early hours has been very high and constant. That's to say you should be getting the same service. I'm afraid you will have to keep pestering them.
Standard User lelboy
(member) Sun 02-Sep-12 23:57:32
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Re: 80/20 Infinity problems


[re: stniuk] [link to this post]
 
Cheers. That was the case with the 40/10, a couple of outages - to be expected and accepted: with the 80/20 I haven't a clue what they have done, but it's never consistent. They're supposedly ringing me back tomorrow, so we'll see what they say.


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Standard User RobertoS
(sensei) Mon 03-Sep-12 08:48:49
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Re: 80/20 Infinity problems


[re: lelboy] [link to this post]
 
Are you testing wired or wireless? (It probably doesn't matter, as it was OK on 40/10, but it may).

My broadband basic info/help site - www.robertos.me.uk
Domains,website and mail hosting - Tsohost. Connection - Plusnet Extra Fibre (FTTC). Sync ~ 56.0/13.9Mbps @ 600m.

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
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Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.
Standard User ian72
(knowledge is power) Mon 03-Sep-12 09:59:19
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Re: 80/20 Infinity problems


[re: lelboy] [link to this post]
 
Has the supplier been able to provide a graph of connection speeds? Just to rule out a physical line issue.

Otherwise it sounds like contention.
Standard User lelboy
(member) Mon 03-Sep-12 13:28:29
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Re: 80/20 Infinity problems


[re: RobertoS] [link to this post]
 
Hello Bob and Ian72, Couple of points.
No, always use wired connection: 2 metre lead from VDSL to modem/ half metre lead to HH3/ half metre lead to PC. No extensions at all. Very rarely use the laptop on wireless: desktop gets 99% of use.
Contention? I think perhaps not, because we're talking about the sub 20/sub 10 at ANY time of the day: can't think there'd be excessive users at 4am!
Yesterday from 1pm to 4am this morning figures were below 20 & even below 12 (cut off margin for supposed Infinity provision). Just turned PC on and the figure is now nearly 60meg - perhaps BT have done "something" as I told them yesterday that I was fed up with their "non-returned calls" and that four and a half months down the line I should have reasonably consistent figures. I said that were it not to be done by the end of this week, then I'd cancel my account and get in touch with the CEO's office. I'm not really a Victor Meldrew character, but all the problems and the "fobbing off" is getting pretty tiresome. The link below shows today's figure and one of yesterday's
Cheers, Les.

http://schirmfoto.de/b2a5fe1538
http://schirmfoto.de/1e3d5f3932
Standard User RobertoS
(sensei) Mon 03-Sep-12 13:40:33
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Re: 80/20 Infinity problems


[re: lelboy] [link to this post]
 
Huge difference on the upload too.

My broadband basic info/help site - www.robertos.me.uk
Domains,website and mail hosting - Tsohost. Connection - Plusnet Extra Fibre (FTTC). Sync ~ 56.0/13.9Mbps @ 600m.

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.
Standard User lelboy
(member) Mon 03-Sep-12 14:44:07
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Re: 80/20 Infinity problems


[re: lelboy] [link to this post]
 
Hi Bob, Thanks for the reply. Yes, there's quite a difference between these two upload figures, but quite typically the upload stays between 12/16meg when the download is 0.89 to 65meg. Any thoughts on why this should have come about since the "upgrade" to 80/20?
Is there any suspect technology on the higher speeds?
A couple of miles FTTC and about 3/400 yards to my house.
Cheers, Les.
Standard User BatBoy
(legend) Mon 03-Sep-12 14:48:18
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Re: 80/20 Infinity problems


[re: lelboy] [link to this post]
 
Do you have a different router that you can replace the HH3 with?


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Standard User lelboy
(member) Mon 03-Sep-12 15:09:50
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Re: 80/20 Infinity problems


[re: BatBoy] [link to this post]
 
Hi,
Unfortunately no, but BT did send me another HH3 about three months ago - in the early days of this problem: made no difference!

One hour on and still a good speed - did they do anything since yesterday - or is it coincidence?
Cheers, Les.
http://schirmfoto.de/7b72136641
Standard User BatBoy
(legend) Mon 03-Sep-12 15:11:12
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Re: 80/20 Infinity problems


[re: lelboy] [link to this post]
 
They were supposed to update the firmware on the HH3 to stop this. Maybe your update to SP12 was applied yesterday?


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Standard User lelboy
(member) Mon 03-Sep-12 15:41:06
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Re: 80/20 Infinity problems


[re: BatBoy] [link to this post]
 
Ha!
That would be nice if it were the case.
If so, then why, I wonder, have they blathered on over the last 4 or so months, when all they had to do was say they are aware of the problem, and are working on it: that would have kept me "reasonably" happy because, as I said, I've only lost BB a few times when they were doing maintenance.
Time will tell, Bat, and I'll be curious as to what they say in this evenings call, when I ask them about firmware upgrades!
Cheers, Les.
Standard User BatBoy
(legend) Mon 03-Sep-12 15:52:27
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Re: 80/20 Infinity problems


[re: lelboy] [link to this post]
 
The router should say what firmware it's on... somewhere smile


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Standard User lelboy
(member) Mon 03-Sep-12 16:30:42
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Re: 80/20 Infinity problems


[re: BatBoy] [link to this post]
 
4.7.5.1.83.8.57.1.3 Type A
This is what I got from going on the BT pages and opening up the HH3 details.
Is it the latest, do you know?

The figures below are just 40 minutes after the 60+ meg download!
Cheers, Les.

http://schirmfoto.de/9840d01993 TBB test file download

http://schirmfoto.de/9d406d1271 TBB speedtest

http://schirmfoto.de/4e85263618 iPlayer speedtest (ookla?)
Standard User BatBoy
(legend) Mon 03-Sep-12 16:46:26
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Re: 80/20 Infinity problems


[re: lelboy] [link to this post]
 
Oh, unlucky - that's the Homehub 3A but they didn't fix that, they fixed the 3B.
Well, they released new firmware for the 3B anyway, which they claimed to have fixed it.

Which modem do you have? The Huawei HG612?


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Standard User lelboy
(member) Mon 03-Sep-12 17:02:58
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Re: 80/20 Infinity problems


[re: BatBoy] [link to this post]
 
Ha, sounds about right!
Got an Echolife HG612 modem.
I've got somewhere - I just remembered - a HH3 B that my mate had fleetingly used on a BT business account. If I can find that - along with its psu - do you think it might be worth a try?
I assume that if I do use it, it'll update to the latest firmware when I connect?

Cheers, Les.
Standard User BatBoy
(legend) Mon 03-Sep-12 17:06:07
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Re: 80/20 Infinity problems


[re: lelboy] [link to this post]
 
Worth a try isn't it, why not?

As you have the HG612, you could always hack that and use it as a modem/router like I have done.


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Standard User StephenTodd
(member) Mon 03-Sep-12 17:10:36
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Re: 80/20 Infinity problems


[re: lelboy] [link to this post]
 
I assume that if I do use it, it'll update to the latest firmware when I connect? I think it will eventually update, when BT's rolling update mechanism coincides with the router being connected.

--
Moved (with trepidation) to BT Infinity 2 for upload speed. Happy BE user for several years.
Standard User lelboy
(member) Mon 03-Sep-12 17:17:06
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Re: 80/20 Infinity problems


[re: BatBoy] [link to this post]
 
Would the hack enable the second modem ethernet socket, as I use Netfix (via WD Live) on one of the others from the HH3? Or would I need to buy a 5/8 way ethernet switchbox?
Do you have a link for the hack?
cheers, Les.
Standard User BatBoy
(legend) Mon 03-Sep-12 17:25:29
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Re: 80/20 Infinity problems


[re: lelboy] [link to this post]
 
Yes, you can enable that too, and you can just use the HH3 as a switch and WAP by turning off the DHCP and not using the WAN port.

Direct link https://docs.google.com/folder/d/0B6wW18mYskvBZDE0Ym...

Wordpress page http://huaweihg612hacking.wordpress.com/

My thread http://forums.thinkbroadband.com/fibre/t/4109217-hua...


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Edited by BatBoy (Mon 03-Sep-12 17:27:55)

Standard User lelboy
(member) Mon 03-Sep-12 17:37:55
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Re: 80/20 Infinity problems


[re: BatBoy] [link to this post]
 
Cheers, Bat, I'll have a tinker.
Les
Standard User BatBoy
(legend) Wed 05-Sep-12 14:04:13
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Re: 80/20 Infinity problems


[re: lelboy] [link to this post]
 
Do say how you get on wink


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Standard User lelboy
(member) Thu 06-Sep-12 05:12:32
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Re: 80/20 Infinity problems


[re: BatBoy] [link to this post]
 
Hi Bat, BT rang yesterday evening - tier two - and had me explain the situation yet again!
I told them that 5 tests over yesterday - noon to ten pm - gave me 3 >55meg & 2 <20meg. They had previously mentioned contention, along with another poster, but just tested @ 5am with 18meg. Not over-use by others at this time of the morning, surely?
They said they'd monitor it for another week and then get an engineer to call, if necessary. They sent an engineer round last Sunday morning when we were out, without ever telling me one was booked. Had I known then I could have been in, and maybe got this sorted..
Ah well, c'est ;a vie.
I'll let you know.
Cheers, Les.
Standard User BatBoy
(legend) Thu 06-Sep-12 08:24:03
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Re: 80/20 Infinity problems


[re: lelboy] [link to this post]
 
Did you hack the modem?


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Standard User lelboy
(member) Thu 06-Sep-12 16:08:00
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Re: 80/20 Infinity problems


[re: BatBoy] [link to this post]
 
Hi Bat, not up to now - but thanks for the links.
I thought I'd let BT have their rein, and do what they need to, just in case they come up with some nonsense about the problem being because I interfered with their kit!
Just came in and did a speedtest - 65.602meg........
Cheers, Les.

Checked again with the "Proper BT Speedtester"!

http://schirmfoto.de/017cfb1792
Standard User Zadeks
(experienced) Thu 06-Sep-12 16:32:55
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Re: 80/20 Infinity problems


[re: lelboy] [link to this post]
 
Connect the VDSL2 modem directly to your machine. Let's rule out the shoddy HH3.
Standard User lelboy
(member) Thu 06-Sep-12 16:46:21
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Re: 80/20 Infinity problems


[re: Zadeks] [link to this post]
 
Hello, Modem to PC doesn't connect to internet. Lead back in HH3 - connection.
Cheers, Les.
Administrator MrSaffron
(staff) Thu 06-Sep-12 16:53:40
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Re: 80/20 Infinity problems


[re: lelboy] [link to this post]
 
Need to do a PPPoE connection on PC if doing Openreach modem direct to PC

Andrew Ferguson, [email protected]
www.thinkbroadband.com - formerly known as ADSLguide.org.uk
The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User Zadeks
(experienced) Thu 06-Sep-12 16:57:17
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Re: 80/20 Infinity problems


[re: lelboy] [link to this post]
 
You'll have to create a PPPoE connection.

http://windows.microsoft.com/en-PK/windows-vista/Cre...

Username: [email protected]
Password: 12345
Standard User lelboy
(member) Thu 06-Sep-12 17:08:00
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Re: 80/20 Infinity problems


[re: MrSaffron] [link to this post]
 
Hello, Both you and Zadeks have suggested something, but I'm a bit unskilled in these matters, Andrew.
How would I go about that?
Win XP SP3
HH3
HG612 modem
Cheers, Les.
Standard User lelboy
(committed) Fri 09-May-14 22:50:41
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Re: 80/20 Infinity problems


[re: lelboy] [link to this post]
 
http://schirmfoto.de/3825861294

http://schirmfoto.de/f7a0892852

Here I am, a year on, with similar problems - maybe someone has an idea.
Over 8 months of perfect - for me - BB (63mDL/17mUL) now it's troublesome again. I can check the speed - BT or TBB - and whatever the time of day or night it is, the speeds are either about 38mDL or 62mDL: there's no rhyme or reason that I can see. I can do consecutive tests within a few minutes of each other with equally varying results. I got on to BT's CEO and was pleasantly surprised - I got a person email back, from him, the same evening! He has referred me to the Newcastle Tech Complaints dept.
Many agreeable conversations with a guy called Gavin, which resulted in me being given - gratis - a new HH5!
Spoke to him when I'd connected the HH5, but it's still pretty much the same. The BB is perfectly usable, but I'm on 80/20 not 40/10.
When I had this issue nearly a year ago, after endless calls to BT, it seemed to improve and, as I said, full speed for about 8/9 months.
Anyone got any ideas?
The PC is connected by ethernet lead - never use wifi - and has a 1/2 metre lead connecting HH5 to PC.
To further complicate matters, if I use my ASUS laptop to check speeds, they are always perfect - if I do concurrent tests (using TBB & BT) then the ASUS typically shows 55>, whilst the PC shows <25: as I say, every time laptop on its own it's perfect, full DL & UL.
In closing, when the speeds are poor, it always seems to be about 35/38, which makes me wonder if there is some sort of capping! Helpsmile
Cheers, Les.

Edited by lelboy (Fri 09-May-14 23:37:30)

Standard User BatBoy
(legend) Sat 10-May-14 08:51:43
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Re: 80/20 Infinity problems


[re: lelboy] [link to this post]
 
Looks like exchange congestion as the tbbX1 is fine but the tbbX6 is slowed down.


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