It should be pretty similar with BT. It will be the same Openreach installer for any FTTC isp. Or, if you are unlucky, a random bod off the street contracted to Openreach.

In reply to a post by StephenTodd:

It should be pretty similar with BT. It will be the same Openreach installer for any FTTC isp. Or, if you are unlucky, a random bod off the street contracted to Openreach.

Although Sky's instructions state that its upto you to connect the Sky router to the Openreach modem - but BT's instructions state that the openreach engineer/installer will plug everything in for you. Maybe BT pays Openreach more for this

I told him it was a Mac I was using and I said do you want me to test if it was working?
He said yes and I loaded a web page and all was fine.

I believe BT pays Openreach for managed install extras which include connecting the router,installing the software and the CAT5 extension where required.

There are options the ISP can request on install so variations can be down to that. Also remember the engineers are only trained with the openreach systems. Some may have figured out some more from experience and having it at home of course.

Openreach connect the sky router anyway to test there's a connection

They did for me and a relative anyways

Upgrade from ADSL+ to FTTC/VDSL done last week. Engineer phoned me to say he was at cabinet and asked if it was okay to disconnect me.

I unplugged my Billion 7800N from the ADSL master socket, went in to its config over wifi and told it to use EWAN PPoE in future and shut it down. Plugged in a n/w cable to the EWAN port ready.

Within a few minutes, engineer turned up, fiddled with the master socket, installed the Openreach modem and did some testing.

He then asked if I had been sent a router by my ISP, Plusnet (so, clearly expecting one).I said yes, but I was going to use my existing router, which I had already reset for the new service. I pointed to the network cable hanging out of. He plugged it in and turned it on and asked me to give it a try.

It worked with no hassles. He left.

Edited by deleted (Tue 11-Sep-12 18:31:45)