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Standard User shopaholic
(newbie) Mon 15-Oct-12 00:47:28
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BT Infinity query..

[link to this post]
I am thinking of moving to BT infinity.
On my line check on bt,com I see that I can get around 34 mb d/l speed.

But when I progress with the order it says I will notified of the estimated speed at a later date.

So does that mean after i complete the order and payment they may come back to me and say you can actually get only upto half of what you originally saw on our site??

If so will I be allowed to cancel the order then?

Thanks for advice guys...
Administrator MrSaffron
(staff) Mon 15-Oct-12 10:05:02
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Re: BT Infinity query..

[re: shopaholic] [link to this post]
Distance Selling Regulations will allow you to cancel the order if you wish to.

Andrew Ferguson, [email protected] - formerly known as
The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User StephenTodd
(committed) Mon 15-Oct-12 19:23:06
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Re: BT Infinity query..

[re: MrSaffron] [link to this post]
I don't want to argue with MrSaffron who is generally much more clued up than me, but ... I thought that Distance Selling applied to products but not to services, and that Infinity was classed as a service.

Looks as if I was just plain wrong. eg
When do the Regulations apply?
The Regulations apply to distance contracts. These are contracts:
for the sale of goods or the provision of services;

Moved (with trepidation) to BT Infinity 2 for upload speed. Happy BE user for several years.

Edited by StephenTodd (Mon 15-Oct-12 19:25:53)

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