I am about 1800 meters from cab and mine connects at 12down and 0.6up.
Ive had 3 engineers come out to see why the upload is so slow, even when they phone up openreach control and force it to connect at anything above 0.6 upload the line will not sync.
The last engineer basically told me that he thinks it may be a defective port in the CAB but his bosses told him he is not allowed to change me to another port to test because there is only 100odd in the cab and they didnt want to waste one on me even if the one i am currently on is infact faulty!!
Even when they force my connection to 5mbps download the upload still will not go above 0.6mbps otherwise is just does not sync!
I was getting 1.2mb upload on ADSL2 at 2x the line length!!
It basically after 3 engineers sounds like im going to just have to live with 0.5mbps upload because open-reach don't want to use another port up in the DSLAM or actually get to the bottom of the problem. The line tests ok no CRC or line faults.
So I am expecting a phone call from the man I am dealing with at BT retail probably going to tell me that the "line just cant take more than 0.6mbps upload" as i expect that is what open-reach will say to him. (The man (Darren) at BT retail has been super helpful in trying to get this fixed for me so massive respect to him for that, excellent customer service on his part.) and hes got 3 engineers sent out for me, but if open-reach go back to him and just say there is nothing they can do, then there will be nothing more he can do for me either, which is a real shame.)
_ _ _ _ _
Signed up for pipex 1pm May 31st
Received Email verification with order number 6 pm May 31st
Sent old 56k modem off to pipex by special delivery June 1st 10:30 am
Received Email Telling me login details have been sent 1st class, and activation within 10 working days prior to further line tests
13:30 Thur 6th June
ACTIVATED June 11th 6 days early !!!!!!!!!!!!!!!!!!!!
Edited by DrDeath (Sat 20-Oct-12 16:17:21)