Infinity install day

So my infinity is supposed to go live today, engineer visit between 8-1, my phone line has gone dead already and obviously in turn my sky broadband went down at 8 this morning, is this normal?

When I had Infinity installed, Engineer 'phoned me before coming to my house to say that the telephone line would be down for 5-minutes or less.

All true to his word!

When switching from Be LLU ADSL to FTTC via A&A, IIRC nothing stopped until I'd been called by the OR engineer would was at the time about to tinker with something in the cab become coming up to install the equipment in the flat.

In reply to a post by dspillett:

When switching from Be LLU ADSL to FTTC via A&A, IIRC nothing stopped until I'd been called by the OR engineer would was at the time about to tinker with something in the cab become coming up to install the equipment in the flat.

Same with my BE to Infinity migration - BE was working until Openreach called at the cab, and he was at my door 20mins later.

Assuming he was on LLU phone as well, there could be a bit more exchange work to be done than for an SMPF migration.

Infinity all installed and getting the full 80/20 so well chuffed, engineer also told me that my line is capable of 110/35!!! Still waiting on my phone but been told it will be done by 5.

I agree. My take is below and could indicate that Infinity may work before the voice service is restored. (edit : I see from the OP that this is correct!)

LLU Customer to Cab to MDF to LLU equipment

Infinity Customer to Cu Cab to Fibre Cab To Cu Cab to MDF to BT Voice equipment.

So needs

1. To move the termination in the exchange from Sky to BT. (By Openreach)

2. Port the number between operators and enable the voice service on BT. (BTRetail and Sky)

3. Then go to the cab and do the normal work (Openreach)

Where 1 & 3 may be different engineers.

I can see the potential that if 1 has happened and 2 has not that the person doing 3 will not be able to contact the customer and will 'fail' the appointment. Hope everybody gives a Mobile number and has it turned on!

2. Requires both Sky and BT to complete work so also has the potential to take some time to complete, certainly between start and finish times of each operator on the same day!

Edited by kitcat (Wed 24-Oct-12 13:53:02)

In reply to a post by jorkila:

Infinity all installed and getting the full 80/20 so well chuffed, engineer also told me that my line is capable of 110/35!!!

That's good news but remember at the moment you're on a wide open profile for a day or two before DLM starts making sure your connection is er, stable.

Do you happen to know you approximate distance from your cabinet and what your estimated speed according to the checker was? Thanks.

Estaimated 65mb and i'm roughly 160m from the cab by road, my ip profile is 77.43mb!!