And assuming the caller was really from BT, which has not been verified. Given the amount of misinformation in the OP, to me that seems unlikely, but we have no indication from the OP that the post was tongue-in-cheek.
Also given the OP's ISP, which I too noticed long before it was flagged up, it is possible he believed the misinformation and was himself slagging off BT Retail.
My broadband basic info/help site - www.robertos.me.uk
| Domains,website and mail hosting - Tsohost
Connection - Plusnet
Extra Fibre (FTTC). Sync ~ 54.0/14.9Mbps @ 600m. - BQM
"Where talent is a dwarf, self-esteem is a giant."
- Jean-Antoine Petit-Senn.
Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.
Edited by RobertoS (Sun 23-Dec-12 08:52:45)