In reply to a post by MrSaffron:

Throwing insults back is not the way to conduct yourself on an online forum, it is to report those persistently doing this and moderators can then investigate.

If a senior manager of any company is seen to be throwing back insults to customers then it would result in more senior management taking measures.

From what I have read, Ratty has not made any insults to customers, instead he has commented on the so called people who think they know everything. Maybe this is the start of the clean up operation by BT on it's forums to have just experts answering customers rather than other customers who think they know what they are talking about.

That's unlikely as the forum is just customer to customer. The only BT presence is the Mods who can be contacted by filling in a web based form.

The Mods very much want the forum to be customer to customer, without BT involvement at all.

The user tags such as "Expert" are only related to post count not knowledge, and can safely be ignored.

In reply to a post by BatBoy:

That's unlikely as the forum is just customer to customer. The only BT presence is the Mods who can be contacted by filling in a web based form.

The Mods very much want the forum to be customer to customer, without BT involvement at all.

The user tags such as "Expert" are only related to post count not knowledge, and can safely be ignored.

At the end of the day, it is not down to the mods, if BT want it for BT staff to help BT customers then the mods wont have a say.

When I said Experts, I did not mean the tags, I meant Experts as in BT staff.

In reply to a post by robertcrowther:

In reply to a post by BatBoy:

That's unlikely as the forum is just customer to customer. The only BT presence is the Mods who can be contacted by filling in a web based form.

The Mods very much want the forum to be customer to customer, without BT involvement at all.

The user tags such as "Expert" are only related to post count not knowledge, and can safely be ignored.

At the end of the day, it is not down to the mods, if BT want it for BT staff to help BT customers then the mods wont have a say.

When I said Experts, I did not mean the tags, I meant Experts as in BT staff.

I don't think BT staff are experts, you wouldn't have your experts answering level 1 queries.

In reply to a post by BatBoy:

In reply to a post by robertcrowther:

In reply to a post by BatBoy:

That's unlikely as the forum is just customer to customer. The only BT presence is the Mods who can be contacted by filling in a web based form.

The Mods very much want the forum to be customer to customer, without BT involvement at all.

The user tags such as "Expert" are only related to post count not knowledge, and can safely be ignored.

At the end of the day, it is not down to the mods, if BT want it for BT staff to help BT customers then the mods wont have a say.

When I said Experts, I did not mean the tags, I meant Experts as in BT staff.

I don't think BT staff are experts, you wouldn't have your experts answering level 1 queries.

Why are people so rude on this forum? I don't understand how people can say that Ratty is rude when you see the above comment?

There's nothing rude intended by it. One reason the Mods want queries posted on a web form is so they, level 1 support, can run it past the experts deeper in the organisation.

I see no rudeness in that comment; just a reasonable opinion.

You are confirming my previous post to you.

He's correct. Posting misleading and inaccurate information on the forum, using the alias Ratty2012, doesn't make you an expert.

Because ultimately if you said in a pub the sort of near-identical things you and he do, in particular nonsensically contradicting the statements of several of those present in your conversation group, you would either:

- shut up embarrassed by the laughter, (acronyms and smileys here not having anything like the same effect), possibly taking your toys home;

- get thumped if you didn't stop being ridiculous, (not a course of action I would approve of);

- find everyone else walked away leaving you muttering into your orange juice.

The third option isn't easily available here as we do have to try to counter your mis-information as people visit here needing correct advice. You simply get in the way of that with the bulk of your posts. I think I have seen three useful ones, and reacted positively to two of them.

That only leaves ridicule and rudeness as outlets for real dismay and anger.

Things all started to go wrong when you posted this, and got corrected by many including a BT engineer.

You're not bad at initiating the rudeness by the way. From nowhere, you came in with this one, being rude to all and sundry. Then got upset at the replies.

Particularly by mine it appears, from what has followed. I seem to have a stalker. Which is a nuisance.

When you make silly remarks about me or my website, I can and do try to ignore those. When you contradict valid posts and references it is sometimes impossible, for the reason given above re mis-information.

You have gone from bad to worse. How about starting again, and being sensible? You may even find we all turn civil. I for one have no desire to partake in the flame wars you ignite.

In reply to a post by RobertoS:

Because ultimately if you said in a pub the sort of near-identical things you and he do, in particular nonsensically contradicting the statements of several of those present in your conversation group, you would either:

- shut up embarrassed by the laughter, (acronyms and smileys here not having anything like the same effect), possibly taking your toys home;

- get thumped if you didn't stop being ridiculous, (not a course of action I would approve of);

- find everyone else walked away leaving you muttering into your orange juice.

The third option isn't easily available here as we do have to try to counter your mis-information as people visit here needing correct advice. You simply get in the way of that with the bulk of your posts. I think I have seen three useful ones, and reacted positively to two of them.

That only leaves ridicule and rudeness as outlets for real dismay and anger.

Things all started to go wrong when you posted this, and got corrected by many including a BT engineer.

You're not bad at initiating the rudeness by the way. From nowhere, you came in with this one, being rude to all and sundry. Then got upset at the replies.

Particularly by mine it appears, from what has followed. I seem to have a stalker. Which is a nuisance.

When you make silly remarks about me or my website, I can and do try to ignore those. When you contradict valid posts and references it is sometimes impossible, for the reason given above re mis-information.

You have gone from bad to worse. How about starting again, and being sensible? You may even find we all turn civil. I for one have no desire to partake in the flame wars you ignite.

As you refer to the following post http://forums.thinkbroadband.com/bt/t/4197662-re-whe...

It is a valid question I was asking, people were already being rude to someone who was not even on this forum. If this is how people conduct themselves on forums, then they should be ashamed of themselves. At least have the respect to let someone defend themselves.

Sorry but if you do not agree with this, then you need help.