BT Email address and leaving

Question is about what happens to peoples [email protected] email address if they migrate away?
Is the account closed, or kept open?

Got a neighbour who is considering moving, but did not know the procedure for BT Total email.

Issue arose after popping around to fix their IE which the BT Yahoo toolbar was persistently crashing.

Well it certainly doesn't stay live forever. The @btintenet.com e-mail address & account I had 11 years ago (when first moving over to ADSL) is no longer live

Free for 90 days then pay up: What happens to my @btinternet email account when I stop having BT Broadband?

Thanks

Will pass it on

degrades to web only, unless you pay to continue POP3 as well.

I have a BTInternet address from maybe 15 years back. When I got business grade ADSL it was not possible to transfer it over but required dialling in once every 90 days or so. I did that for a couple of years but then left it. Anyone who had a consumer ADSL could move their address to that account - but not business accounts. I have not dialled in for several years - and have an auto forward in place.

I have just logged in and can send emails from the account and mails are definitely forwarded.

So, there does seem to be some randomness as to whether an account remains or is deleted.

If they do move, ensure they put auto forwarding on - login to UK.mail.yahoo.com and it is under options. There are vacation response and forwarding options.

I recently had to jump through hoops to get my old @btinternet mail address cancelled after leaving them about three years ago.

The fact it's still live is probably because someone forgot to press delete, wouldn't a .co.uk domain and cheap mail hosting be a better idea?

It's not still live, as I said, I eventually got it cancelled. It is standard BT procedure to leave the Email address active. The biggest problem is contacting BT in any form once you take your line rental away from them, they point blank refuse to recognize you as a BT line.

Had a mate who left their ISP and lost their email, if it's suitable sign them up to a gmail account and just update all their regular contacts to the new email address. That's what he did and he much prefers gmail to bts email now!