@Zadeks: It does sound as if they have got your order wrong.
Are you still only on the first email?

On the throttling. Have you tried uploading a biggish file and checking the Resource Monitor trace?
Glasnost is still showing throttling for me, but I do get that reasonably solid 10Mbps upload to BT Cloud with a large file.

Looking forward to seeing throttling removed after the 5 days after completion;
but I think the BT Could issue is a separate one. We shall see.

Edited by StephenTodd (Tue 05-Feb-13 14:06:34)

he is best to ring up and get them to verify, the BT website seems a mess and shows the old product name. For me it only shows the new product name when I do the failed upgrade and it shows the new product as my existing product.

Zadeks here is a screenshot.

On the left is what shows on my order page. Can see its the old product, most of the accounts pages say the same.
On the right is what shows when I attempt to do a web upgrade. The correct product name,

Upgrade Mess

Edited by Chrysalis (Tue 05-Feb-13 14:38:26)

I agree; good luck with the call. The guy/gall on the other end of the phone will only have access to pretty much the same underlying wrong data ~ and will probably misinterpret it too.

check my edited post, can see why people are confused.

I'm now seeing the same as you.

Old package on order page and new package on upgrade page. There is hope.

I received all three emails yesterday. I'm in the same situation as Chrysalis.