I moved my broadband from BT to another supplier but a problem resulted in BT continuing to charge for the broadband.
I called BT a couple of days after my new broadband service started because I read online it was a good idea to inform BT that I had migrated out in case they continued to charge for the broadband service but it would appear my doing so may have caused this problem.
The last phone call to resolve the problem was on the 6th of March and after an hour the support person assured me it was now resolved and my next bill would contain the refund backdated to the 21st of January. This is the date my BT broadband ceased and the ADSL service from my new supplier started.
The call lasted for an hour because for a while the support person believed I was still receiving BT broadband service. Next he said my broadband had been cancelled but the cancellation had been cancelled. Finally he figured out his mistake and he confirmed I had migrated out. He apologised for his mistake and after speaking to his manager he said the billing problem was now resolved and when I asked about the refund being backdated to the 21st of January he confirmed it would be backdated to that date.
I have now received my latest BT bill and the refund backdates only to the 6th March.
Is it worth pursuing or are BT unlikely to give the money back?