All orders were confirmed as being cancelled.
I was told the equipment *may* still arrive but they would send a jiffy bag for their return.
Yes the orders were cancelled including delivery of the equipment
BT didn't inform Openreach (or whoever is responsible) not to disconnect me from my current ISP and not to connect to BT broadband
The result is that a BT broadband service is live (and won't be cancelled until April 5th) but I don't have a Homehub and so cannot connect to the internet
To cut a very long story short after literally hours on the phone - to date 23 calls- they have agreed to send me a Homehub (which should arrive by April 2nd), have assured me that all orders are cancelled and that BT broadband will no longer be on my line from April 5th.
I have lodged a complaint and asked for compensation for the disruption to services and the hassle and stress this situation has caused
Posted from a friends PC
Edited by MrSaffron (Thu 28-Mar-13 15:56:33)