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Standard User fernandez
(committed) Fri 29-Mar-13 22:30:12
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Re:A royal, sorry hehe


[re: ian_c] [link to this post]
 
In reply to a post by ian_c:
Good to hear - hope it gets sorted - it is worth it (so far anyway!)


Well, download speeds are, so far, actually better than I had with BE although upload is a little slower.
Remember though that according to BT I don't have any broadband on the line at all smile?

If this is all sorted and I get the original deal I'll mark it down to experience. I suppose this is worth having (and fighting for):
£150 Quidco cahback
£100 Sainsburys Gift Card
Half price internet for 12 months
Free Youviewbox and Powerline adaptors
Standard User fernandez
(committed) Wed 03-Apr-13 10:56:28
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Re:A royal, sorry hehe


[re: fernandez] [link to this post]
 
A new week and no further forward.
That's not quite true as I had yet another BT HomeHub delivered yesterday.


Despite the fact that the person who phoned me on 29/03/2013 assured me that she would call again on 02/04/2013 I'm still waiting.
However I did have a call from someone else from http://bt.custhelp.com/app/contact_email/c/4951 in response to the same matter for which I had inadvertently contacted them again.
So, although she was aware of the first call and had the detrails I went through the complete course of events again.
She asked me what I wanted to happen and reiterated that all I wanted was what I was offered originally and that if mistakes were made it wasn't the fault of myself or Quidco but of BT

She promiised to call back later in the day but I'm still waiting
Also CS in Mumbai promised to call me on April 2nd and I'm still waiting for that call too

Meantime another BT HomeHub was delivered yesterday so I now have
2 x BT Home Hubs
Humax Youview box
BTVision+(reburbished) box
Powerline adaptors
No signs of the returns bags that I was told would be sent to me.

The internet connction is live but but the MyBT account says:
there is no internet connection in this lne
Your broadband will cease on April 5th
Your nroadband will be activated on April 5th
Your BTVision will cease on April 5th
Your BTVision will be activated on April 5th

At the moment it's an impasse.


I am now at the end of options,my patience and sanity
Standard User fernandez
(committed) Wed 03-Apr-13 17:14:21
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Re:A royal, sorry hehe


[re: fernandez] [link to this post]
 
Desperation time............

The matter is now being handled by the office of Ian Livingston (Chairman of BT) who phoned a short time ago.

I am still awaiting the promised phone calls from other advisors


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Standard User MHC
(sensei) Wed 03-Apr-13 17:33:59
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Re:A royal, sorry hehe


[re: fernandez] [link to this post]
 
In reply to a post by fernandez:
Desperation time............

The matter is now being handled by the office of Ian Livingston (Chairman of BT) who phoned a short time ago.

I am still awaiting the promised phone calls from other advisors



He is actually the CEO not Chairman. Did he call you or was it one of his team? We had to escalate an issue to his office - and my friend (the one with the problem) was rather shocked when IL actually called.


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

M H C


taurus excreta cerebrum vincit
Standard User fernandez
(committed) Wed 03-Apr-13 17:48:08
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Re:A royal, sorry hehe


[re: MHC] [link to this post]
 
In reply to a post by MHC:
In reply to a post by fernandez:
Desperation time............

The matter is now being handled by the office of Ian Livingston (Chairman of BT) who phoned a short time ago.

I am still awaiting the promised phone calls from other advisors



He is actually the CEO not Chairman. Did he call you or was it one of his team? We had to escalate an issue to his office - and my friend (the one with the problem) was rather shocked when IL actually called.


No, IL didn't personally phone but a named member of his team who has since emailed me about her intentions in this matter and provided me with a geographical contact number.
She will phone me tomorrow afternoon with an update to the situation
At least wheels appear to be turning
Standard User Chrysalis
(legend) Wed 03-Apr-13 21:46:39
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Re:A royal, sorry hehe


[re: MHC] [link to this post]
 
yeah he exchanged emails with me today, seems he is ok dealing with customers himself.

BT Infinity 2 Since Dec 2012 - Estimate 65.9/20 - Attainable peak 110/36 - Current Sync 46/20, Current Attainable 74/29
Standard User fernandez
(committed) Sat 13-Apr-13 12:03:04
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Re: A royal BT [removed by tbb]


[re: fernandez] [link to this post]
 
At last everything is sorted thanks to an extremely helpful person from the CEO's office.
She phoned me everyday to keep me up to date of what was happening - if all BT staff were like her things would be much easier.
Although I didn't get the £150 Quidco cashback various amounts have been credited to my account which even things out.
The £100 Sainsburys Gift Card has been sent out manually and should be received withn 45 days (in line with the Terms and Conditions)
So, it's been an experience but with a good conclusion.
Once again my heartfelt thanks to the lady (the only apt word) who resolved all the problems
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