I decided to jump ship, from O2, as I wasn't prepared to be palmed off to Sky!
Accordingly I decided to go to BT & was attracted by their Unlimited Broadband offer (incl 6 months free & a £100 Sainsbury's Card). (NB:- my Telephone Service is already with BT).
Having already got my MAC I went on-line, on Sunday, to place my order (which included upgrading to Unlimited Anytime Calls, plus a full year's Line Rental in advance).
On face value, everything went fine & I even got a subsequent email confirming everything.
However, I had some nagging doubts over a few issues:-
A) Despite spending some time checking my Line, it did NOT provide me with any estimated Speed details.
B) It hadn't asked if I had a MAC available.
C) For all intents & purposes, there was nothing in the Order confirmation that indicated that they were taking over a Broadband Service (rather it tended to imply that it was assuming a brand new provision).
Accordingly I thought it prudent to contact BT's Customer Service.
The guy that I spoke to, once he had looked up the details, was totally amazed.
As far as he could tell, the Order had modified by Telephone provision but NOT my Broadband. He also confirmed that I should have been asked for my MAC & I should have been provided with an estimated Line Speed.
He re-took my Order (incl MAC & confirming anticipated Line Speeds ****) & provided a new Order number. He also advised that I would be transferred on 3rd April. He also confirmed that I would be getting ALL of the Exclusive-Online-Offers (i.e. £100 Card etc)
Very shortly afterwards, I received a "Sorry-you-are-leaving" from O2 (effectively confirming that they were now formally aware of my leaving).
I will now wait to see if everything progresses appropriately.
As an aside, when I had initially spoke to O2 requesting my MAC, O2 did confirm that they did NOT require a separate Contract Termination Notice & that they work on the actual transfer date as arranged by the "Receiving ISP". The only stipulation was that this should NOT be within 7 days of receipt of my MAC (7 days being the minimum effective notice required). O2 also advised that any monies already paid for service pass the transfer date would automatically be refunded.
I was advised that I should get:-
17Mb - Estimate download speed, within a 10Mb-19.5Mb Download speed range.