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Standard User G1NZO
(regular) Thu 04-Apr-13 17:23:31
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Cant access Draytek 2850n


[link to this post]
 
Purchased a Draytek 2850n Router to connect to my Home Hub ( Infinity)

The guide i saw said use http://192.168.1.1
tried this but cant get to the Router
Is this address correct or does any one have the guide on how to connect the 2850 to the BT Infinity Modem

Thanks
Administrator MrSaffron
(staff) Thu 04-Apr-13 17:32:11
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Re: Cant access Draytek 2850n


[re: G1NZO] [link to this post]
 
The Home Hub and the Draytek are both routers.

Do you actually mean you want to connect the draytek to the white Openreach modem?

Andrew Ferguson, [email protected]
www.thinkbroadband.com - formerly known as ADSLguide.org.uk
The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User BatBoy
(legend) Thu 04-Apr-13 17:32:15
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Re: Cant access Draytek 2850n


[re: G1NZO] [link to this post]
 
http://www.draytek.co.uk/support/kb/kb_vigor_v2850_s...

Is your PC in the same subnet?


__________________________________________________________________________The back pedalling starts here__________________

Edited by BatBoy (Thu 04-Apr-13 17:33:58)


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Standard User G1NZO
(regular) Thu 04-Apr-13 17:36:27
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Re: Cant access Draytek 2850n


[re: MrSaffron] [link to this post]
 
Yes
Thats what i hope to do
Standard User johnjburness
(eat-sleep-adslguide) Thu 04-Apr-13 17:36:40
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Re: Cant access Draytek 2850n


[re: G1NZO] [link to this post]
 
In reply to a post by G1NZO:
does any one have the guide


Have you checked here? http://www.draytek.co.uk/support/downloads.html

Regards,
John
Standard User G1NZO
(regular) Thu 04-Apr-13 17:37:12
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Re: Cant access Draytek 2850n


[re: BatBoy] [link to this post]
 
Set to Obtain IP automatically
Standard User BatBoy
(legend) Thu 04-Apr-13 17:38:08
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Re: Cant access Draytek 2850n


[re: G1NZO] [link to this post]
 
Are you aware it can replace both the modem and the homehub?


__________________________________________________________________________The back pedalling starts here__________________
Standard User BatBoy
(legend) Thu 04-Apr-13 17:38:50
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Re: Cant access Draytek 2850n


[re: G1NZO] [link to this post]
 
In reply to a post by G1NZO:
Set to Obtain IP automatically
So what address does the PC get from the Draytek?


__________________________________________________________________________The back pedalling starts here__________________
Administrator MrSaffron
(staff) Thu 04-Apr-13 17:44:31
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Re: Cant access Draytek 2850n


[re: G1NZO] [link to this post]
 
First step is to use Ethernet cable between PC and a LAN port on the router, and ensure the PC is set to get its IP address automatically.

Don't have any wireless connections running, or cables connecting the draytek or PC to any other devices.

Andrew Ferguson, [email protected]
www.thinkbroadband.com - formerly known as ADSLguide.org.uk
The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User G1NZO
(regular) Thu 04-Apr-13 17:49:16
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Re: Cant access Draytek 2850n


[re: BatBoy] [link to this post]
 
IP from Draytek is 169.254.108.72
255.255.0.0
Standard User G1NZO
(regular) Thu 04-Apr-13 18:22:18
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Re: Cant access Draytek 2850n


[re: BatBoy] [link to this post]
 
This is the IP i get from the Draytek

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Broadcom NetXtreme 57xx Gigabit Contr
Physical Address. . . . . . . . . : A4-BA-DB-B5-92-EF
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Autoconfiguration IP Address. . . : 169.254.108.72
Subnet Mask . . . . . . . . . . . : 255.255.0.0
Default Gateway . . . . . . . . . :
Standard User G1NZO
(regular) Thu 04-Apr-13 18:24:30
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Re: Cant access Draytek 2850n


[re: BatBoy] [link to this post]
 
This is the IP i get from the 2850

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Broadcom NetXtreme 57xx Gigabit Contr
Physical Address. . . . . . . . . : A4-BA-DB-B5-92-EF
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Autoconfiguration IP Address. . . : 169.254.108.72
Subnet Mask . . . . . . . . . . . : 255.255.0.0
Default Gateway . . . . . . . . . :
Standard User BatBoy
(legend) Thu 04-Apr-13 18:27:18
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Re: Cant access Draytek 2850n


[re: G1NZO] [link to this post]
 
Try a factory reset of the Draytek


__________________________________________________________________________The back pedalling starts here__________________
Standard User G1NZO
(regular) Thu 04-Apr-13 18:29:52
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Re: Cant access Draytek 2850n


[re: BatBoy] [link to this post]
 
done it several times
still the same
Administrator MrSaffron
(staff) Thu 04-Apr-13 18:40:08
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Re: Cant access Draytek 2850n


[re: G1NZO] [link to this post]
 
Which suggests that the Draytek is not serving out an IP address via DHCP.

The 169.254 is a failed to get address address.

Andrew Ferguson, [email protected]
www.thinkbroadband.com - formerly known as ADSLguide.org.uk
The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Administrator MrSaffron
(staff) Thu 04-Apr-13 18:41:15
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Re: Cant access Draytek 2850n


[re: G1NZO] [link to this post]
 
Check that the Draytek default to 192.168.1.1 IP address and try setting the following manual on the Ethernet interface of the PC

IP 192.168.1.21
Subnet mask 255.255.255.0
Gateway 192.168.1.1
DNS 192.168.1.1

Andrew Ferguson, [email protected]
www.thinkbroadband.com - formerly known as ADSLguide.org.uk
The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User trolleybus
(member) Thu 04-Apr-13 19:03:56
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Re: Cant access Draytek 2850n


[re: MrSaffron] [link to this post]
 
First step is actually to determine how the OP has physically connected the hardware. My reading of all this is that he has FTTC so would have an FTTC modem. The output side is an ethernet cable, so where is that actually conhnected to? I could assime from what the OP says that he has perhaps daisy changed from modem to HH to Draytek but surely not! Has both the FTTC modem and HH been binned leaving just the 2850 in place? Even that is not clear from the information given.

Perhaps the FTTC modem is there and the ethernet cable from it connects to the 2850? Who knows? But if that is the case, you connect to the DrayTek's WAN port not to a LAN port. Of course some confoguration is needed in the Draytek to use the WAN port. Some might find this difficult to do.

What is painfully obvious is that an IP address starting 169 is internally generated by the PC which is evident from no gateway address beinhg shown in ipconfig. So where do we start with answering the OPs question? First let us get an idea of what pieces of equipment he is going to use and how he intendsw to connect it all together.. Then we can all start to advise him what to do.

However if a 2850 has been purchased why is it that it is not the only piece of hardware being used?

Some earlier responses were of no help at all.
Standard User jchamier
(knowledge is power) Thu 04-Apr-13 19:04:38
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Re: Cant access Draytek 2850n


[re: trolleybus] [link to this post]
 
In reply to a post by trolleybus:
What is painfully obvious is that an IP address starting 169 is internally generated by the PC which is evident from no gateway address beinhg shown in ipconfig. So where do we start with answering the OPs question? First let us get an idea of what pieces of equipment he is going to use and how he intendsw to connect it all together.. Then we can all start to advise him what to do.


Yes, and to disable any firewall on the PC that might be blocking DHCP.

James BT Infinity 2 19/09/2012 - Speeds ~46 / ~8.5 Mbps - Sync 48.9 / 10 Mbps @ 470m
Huawei modem -> Draytek 2820 -> Airport Extreme -> Switch -> Windows/Mac/Linux/NAS/Phone/TV
13 years of broadband - 1999 ntl:(512k/1M)/BTbusiness(2M)/Metronet(2M)/Bulldog(8M/16M)/BE(19M/16M)/BT FTTC(46M)
Standard User G1NZO
(regular) Fri 05-Apr-13 09:54:23
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Re: Cant access Draytek 2850n


[re: trolleybus] [link to this post]
 
Many Thanks for taking the time to Help

The Issue with connecting to the Draytek is resolved
after a couple of factory resets i now get an IP 192.168.1.1
I can connect to the 2850
The setup is
BT White Modem to HH3 ( Works as expected )
2850 directly connected to BT with no White Modem works when used as wired
but not on Wireless ( Yet )
What i would like is to use the White Modem and Take Ethernet direct to 2850 WAN Port
Cant seem to get that going yet
I know it works without the BT Modem but would like to use it
Standard User Toxteth_OGrady
(member) Fri 05-Apr-13 10:07:01
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Re: Cant access Draytek 2850n


[re: G1NZO] [link to this post]
 
Since you have a built-in modem you may need to disable WAN 1 in the 2850 and then connect an ethernet patch cable between the ECI and the 2850's WAN 2 port.

Then, if it's similar to my 2830, go into the 'WAN' menu, select 'Internet Access' then in the 'Access Mode' dropdown for WAN2 select 'PPPoE'

Then click on the 'Details page' button to open the PPPoE tab. On there you just need to select 'Enable', put in your ISP username/password and click 'OK' Your router should then reboot and connect.

"604!!"

Edited by Toxteth_OGrady (Fri 05-Apr-13 10:07:54)

Standard User trolleybus
(member) Fri 05-Apr-13 11:34:24
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Re: Cant access Draytek 2850n


[re: Toxteth_OGrady] [link to this post]
 
In reply to a post by Toxteth_OGrady:
Since you have a built-in modem you may need to disable WAN 1 in the 2850 and then connect an ethernet patch cable between the ECI and the 2850's WAN 2 port.

Then, if it's similar to my 2830, go into the 'WAN' menu, select 'Internet Access' then in the 'Access Mode' dropdown for WAN2 select 'PPPoE'

Then click on the 'Details page' button to open the PPPoE tab. On there you just need to select 'Enable', put in your ISP username/password and click 'OK' Your router should then reboot and connect.


I would like to put a bit more meat on the bones provided here. With the BT Modem still used, connect the supplied ethernet cable to the WAN port on 2850. Enter into the router's configuration to the WAN General Setup page and disable WAN1 and enable WAN2 populating it with physical mode of ethernet and physical type of 100M duplux and an always on connection.

Under WAN2 internet access enter your supplied username and password and choose 1442 MTU.

On the LAN general setup page, I don't tend to use the defaults and instead would use, e.g. 1st ip address of 192.168.70.1; start IP address 192.16.70.70; Pool counts 30; Gateway IP address 192.168.70.1 [that becomes the routers IP address]. Up to you if you wish to adopt this concept but you do have to enable the server for devices to receive an IP address automatically.

By default wireless is turned off, so if you want that feature, enable it. Do an AP discovery and select the wireless channel suggested and populate with your choice of security level.

Some of the advanced settings require you to use WAN2 from the default of WAN1; watch out for this. When configuring the router always use an ethernet connection. When you have got the router initially working to your satisfaction, make a back up of the configuration. When you do need that file you can never find it, so I tend to store it on a USB stick left plugged into the router.Keep a hardcopy of your logon credentials.

If you are brave enough, then upgrade the router to the latest firmware but exercise caution in doing this task because it is all too easy to "brick up" the router. The task is very easy using the routers inbuilt upgrade facility. Know the fudemental difference betweem the RST and ALL file because using the wrong one will reset the router to factory deafaults.
Standard User G1NZO
(regular) Fri 05-Apr-13 12:22:30
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Re: Cant access Draytek 2850n


[re: G1NZO] [link to this post]
 
Right
Sort of works now with WAN 1 disabled and WAN2 defined towards the Infinity Modem
Download speeds are MAX 3 Meg before they were 60 so some problem there
Upload speeds are OK



In reply to a post by G1NZO:
Many Thanks for taking the time to Help

The Issue with connecting to the Draytek is resolved
after a couple of factory resets i now get an IP 192.168.1.1
I can connect to the 2850
The setup is
BT White Modem to HH3 ( Works as expected )
2850 directly connected to BT with no White Modem works when used as wired
but not on Wireless ( Yet )
What i would like is to use the White Modem and Take Ethernet direct to 2850 WAN Port
Cant seem to get that going yet
I know it works without the BT Modem but would like to use it
Standard User RobertoS
(sensei) Sun 07-Apr-13 12:43:20
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Re: Cant access Draytek 2850n


[re: trolleybus] [link to this post]
 
Is that MTU of 1442 correct?

My broadband basic info/help site - www.robertos.me.uk | Domains,website and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync ~ 54.2/15.2Mbps @ 600m. - BQM

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.
Standard User trolleybus
(member) Sun 07-Apr-13 12:59:43
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Re: Cant access Draytek 2850n


[re: RobertoS] [link to this post]
 
In reply to a post by RobertoS:
Is that MTU of 1442 correct?


Suggested by the Draytek technical department which was adopted without question. Not a value I would have selected myself but apparently best for TalkTalk Business and the use of Sure Signal together.

Interestingly in opening the ports for Sure Signal operation we seem to have arrived at a configuration of choosing the IP address of the router rather than the IP address of the device and was told not to open port 1723. Now that is all way beyond me but on the surface, Sure Signal appears to be serving the registered phones.
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