BT Keeps 'losing' My Email Password

I wonder how many others have been experiencing this :-

You open up Live Mail. It won't connect...it says invalid username or password even though it has worked fine for several weeks. BT Desktop Help then forces one to go through the process of setting up a new password...which of course involves being forced to go to the BTYahoo web site that I never use.

I am convinced that this whole business of losing my password is a scam to force me to visit BT Yahoo web site. A good ISP doesn't just 'lose' people's passwords.

This happens on average every 2 or 3 months.

Doesn't sound helpful. You might find things go much more smoothly if you uninstall Desktop Help.

I'm confused though. Is it the Live Mail password that is getting lost or your BT Yahoo password?
The Live Mail password has nothing to do with BT ;
and BT doesn't remember any passwords except for your BT account (including BT Yahoo email).
Neither would any other ISP.

If anything remembers your password, it is either your browser or your email client, depending how you access your emails.

It may be that Desktop Help is causing confusion by saying something like 'If you have lost your email password, visit this site."
rather than 'If you have lost your BY Yahoo email password, visit this site.". Or ...???

Edited by StephenTodd (Tue 30-Apr-13 18:09:03)

In reply to a post by StephenTodd:

Is it the Live Mail password that is getting lost or your BT Yahoo password?

I think OP means Windows Live Mail, the email client running on PC, which has no pwd of its own, just holds the pwds of all the email a/c's it is set up for.

It is not unusual for a POP3 server to play up and forget its user's pwd. It usually clears up soon.

Live Mail is connecting to my BT account, so its the actual BT account password that is being lost.

It can be working fine for weeks, and then one day I open up Live Mail and I get a 'POP' error message saying invalid user name or password.

The problem is nothing to do with BT Helpdesk itself, but thats just the tool I use to reset the password. It forces one to visit the Bt Yahoo web site to confirm that the password has been changed. Thereafter....Live Mail works fine.

So Live Mail is sending the wrong password to your BT account. I can't see what this has to do with the POP3 server.

In reply to a post by BatBoy:

So Live Mail is sending the wrong password to your BT account. I can't see what this has to do with the POP3 server.

The protocol that Windows Live Mail (the application) is using to get the BT email is POP3. (this isn't the website that was at one time called Live Mail).

In reply to a post by BatBoy:

So Live Mail is sending the wrong password to your BT account. I can't see what this has to do with the POP3 server.

Equally possible is WLM is sending the right password to the BT account but the BT Mail POP3 server is failing to recognise it. I've experienced the latter but never the former unless I have mistyped a pwd into the email client .

In reply to a post by XRaySpeX:

unless I have mistyped a pwd into the email client .

Perhaps that's the problem here?

Unlikely!

In reply to a post by Schrodingers_Cat:

even though it has worked fine for several weeks.

My years-old BT email accounts work fine.