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Noticed I had 25/8 when before I had 78/20 and reported it last night about 7pm
Thought ok let's see how good BT's service is. The Indian call centre was fairly helpful , went through the steps. She called me back saying it appears like a line fault. Moving to level 2.
This morning at 9am get a bang on the door from a bt engineer who is currently replacing the line into the house. Remember today is a Saturday, no taking time off or waiting about.
15 hours after I reported it! I think this goes down as stellar service.
As an ex be customer I was worried about service but I am now very happy that I chose bt Partly for the hope of joined up thinking and partly because I get the sports.
I really don't work for them, because it sounds like it
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Excellent
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Moved (with trepidation turned relief) to BT Infinity 2 for upload speed. Happy BE user for several years.
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I always found BT to be good service, just a problem understanding the accent or knowledge sometimes of customer services. If it was not for the long contract tie-in I would probably be back with them now. No reflection on my superb suppliers, just that it is sometimes easier to be within the BT system totally.
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Register (or login) on our website and you will not see this ad.
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Note that the charges for early termination are considerably below the normal charges, and are not subject to Vat.
My broadband basic info/help site - www.robertos.me.uk | Domains,website and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync ~ 53.4/16.8Mbps @ 600m. - BQM
"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
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Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.
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I realised auto-renewing contracts had ended that were in force when I was with them, along with changes to early termination charges, but had never got to the bottom of them, pretty much like the charges within your link. A long lost of charges, but not clear to me if one off charges, or applicable to each outstanding month. Probably because I prefer the world of valve radios, traction engines and wear a 50 year old mechanical watch!
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but not clear to me if one off charges, or applicable to each outstanding month. You don't understand what the table heading "Monthly Charge" means? There is even a worked example to guide you. Couldn't be clearer!
1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC - BQM
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Being out of touch with BT charges, I was not sure if the figures were service charges or early termination charges. I could see that they were monthly charges. But that again, I'm stupid aren't I .
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I am glad it worked out for you, but the chance of me going back to Bt is pretty slim to be honest. i have been with BT twice and that was enough.
Adrian
Desktop machine now powered by windows 7 pro 64bit , laptop by ubuntu
ALLPAY Wireless broadband
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SunrayU75
