Thanks for the replies and I will do a wired speed test tomorrow. I have a white box (router I assume) and a HH 4
I am getting my tele though free view and was told by three BT reps all three channels would be available.
I was also told by BT�s tech expert that the 200 home plugs would have no trouble getting the full speed from infinity which is why I brought them and not 500 ones
Time for a complaint to BT maybe?

The white box is the modem, the homehub is the router. Is your TV box Youview or BT Vision+?

They probably can do the fibre speeds in some situations but due to home wiring being not perfect & distance etc, even 1Gbps ones might struggle!! It's all dependant on your setup and location.

Nothing beats a hard wired connection

BT Vision+

I agree with the comments about Powerline adaptors. My nominally 500Mbps ones give around 80 to 90 Mbps in each direction. That seems fairly typical of people's experience, though results vary hugely depending on mains setup. Mine are on two different rings connected to 2 different fuse boxes (one fed from the other) on very old wiring.

One tip from a BT forum post ~ I didn't believe it when I read it but it was true for me. Do not plug your powerline adaptor into half a twin socket, with the computer equipment plugged into the other half. Made the difference between around 40 and around 80 Mbps for me.

Also, never plug them into a power surge protected extension; if possible don't use an extension at all.

Finally did a speed test connected to the home hub by Ethernet cable and the results were the same as the wireless results.
Will wait a couple more days as the engineer told me and then contact BT.
Actually of course 24 mb is ample for anything we are doing on the internet but if they thought it would get 44 mb then it should particularly as I was getting 15 mb on ASDL 2+

It's irrelevant what speeds you got on ADSL as it's measured from your house to the exchange. Where as FTTC (VDSL2) is measured from your street cabinet to your home.

Do a speedtest here

http://speedtest.btwholesale.com/

Then follow on with further diagnostics then post your IP Profiles.

Edited by deleted (Wed 07-Aug-13 11:43:22)

Thanks for the help the speed wired and on the BT test for today was

46 mb up
17 mb down

so within the BT range

still no answer from BT on the question of ESPN so i will be following that one up

A quick update

Had a proper BT engineer out as my vision box should have been wired to the router not via home plugs to get ESPN and this should have been done by the person who installed my infinity.
The new engineer took one look at the installation and told me it was wrong and redid the whole thing fitting not only a CAT cable to the vision box but also a new plate to the junction box.
Now get all the TV channels as promised and while the speed on wireless and home plugs is still -about 24 mb I suspect a wired test would show a much higher figure but what we are getting suits our needs amply
Thanks for the help