BT infinity speed question

Just had BT infinity fitted � very fast fit and set up seemed simple. But ?
1. How do you get the line statistics from the home hub 4?
2. The reason for above is that it is running at 24 mb down 17 mb up compared to what BT stated of 44 -50 mb down and 8mb up. ( tests done wirelessly on a window 7 machine and though the 200 mbs home plugs on a windows 8 machine) When I questioned this to the engineer he told me not to worry as it would improve over the next couple of days. Is this likely?
3. On another point when I renewed I was told by three BT staff that I would get BT sports 1 and 2 and ESPN but while BT sports 1 and 2 work ESPN is still on freeview channel 34 but no picture or sound any ideas why?
Thanks

1. You can't

2. You have to use ethernet to do a realistic speed test, not wireless nor homeplugs.

3. How are you receiving the TV?

Edited by deleted (Mon 05-Aug-13 18:43:14)

You can't get line stats from the HomeHub. The modem controls the line and holds the stats. The modem is delivered locked and no stats visible. If it is an HG612 unlocking is easy, see http://huaweihg612hacking.wordpress.com/ and various threads on this site.
If an ECI one more difficult;

While things are settling in it is worth rebooting (or disconnecting/reconnecting) the HomeHub every now and then (typically each morning). Do NOT touch the modem if you can help it (other than to unlock). DLM controls the cabinet->modem sync speed, which in turn controls the IP profile at the exchange. The low level sync is automatic with not much you can do about it. The profile is only set at PPPoE connection between router and exchange. That often happens when the low level resync happens, but not always. In that case you get a 'stale' IP profile, which can limit your actual speed even when the sync speed has increase.

In reply to a post by StephenTodd:

You can't get line stats from the HomeHub. The modem controls the line and holds the stats.

Its possible with the HomeHub 4 that the OP doesn't have a separate modem. (Would be the first one if that's the case).

In reply to a post by barrymcmahon:

2. The reason for above is that it is running at 24 mb down 17 mb up compared to what BT stated of 44 -50 mb down and 8mb up. ( tests done wirelessly on a window 7 machine and though the 200 mbs home plugs on a windows 8 machine) When I questioned this to the engineer he told me not to worry as it would improve over the next couple of days. Is this likely?

200megabit per second homeplugs tend to max out at around 20megabytes pre second download.

Try and connect Ethernet directly to the HomeHub from a laptop or desktop (e.g. a long cable) to do a speed test. Generally most people get the best speeds on the first day, and they drop by a few meg in the next couple of days. (I connected at 52 but on day 2 was at 46 and have stayed the same since last Sept).

Isn't it the HomeHub 5 that has the integrated modem?

The reason for above is that it is running at 24 mb down 17 mb up compared to what BT stated of 44 -50 mb down and 8mb up.

For homeplugs 24Mbps isn't too bad. Homeplugs are nowhere near as good as ethernet plugged in directly.

On the windows 7 laptop. Disconnect it from the wireless, connect it to the HH with a wire. Re-run the test.

It's likely that your laptop is wireless G or that it's wireless N but the 2.4ghz spectrum is just busy. You would need a 5ghz device to enjoy better speeds (but then the range suffers).

Home200AV units are not really the best thing for FTTC speeds, the testing we did for the faster 500 units also covered a set of older dLAN 200 units.

http://www.thinkbroadband.com/hardware/reviews/70-de...

Even the 500AV units would struggle over longer distances to keep up, though much better than wireless still.

In reply to a post by StephenTodd:

Isn't it the HomeHub 5 that has the integrated modem?

Ahh, could be, I've lost track, they both came out within weeks of each other :-/

In reply to a post by MrSaffron:

Home200AV units are not really the best thing for FTTC speeds, the testing we did for the faster 500 units also covered a set of older dLAN 200 units.

People still don't understand the difference between megaBITS and megaBYTES in download speed. :-/

Thanks for the replies and I will do a wired speed test tomorrow. I have a white box (router I assume) and a HH 4
I am getting my tele though free view and was told by three BT reps all three channels would be available.
I was also told by BT�s tech expert that the 200 home plugs would have no trouble getting the full speed from infinity which is why I brought them and not 500 ones
Time for a complaint to BT maybe?

The white box is the modem, the homehub is the router. Is your TV box Youview or BT Vision+?

They probably can do the fibre speeds in some situations but due to home wiring being not perfect & distance etc, even 1Gbps ones might struggle!! It's all dependant on your setup and location.

Nothing beats a hard wired connection

BT Vision+

I agree with the comments about Powerline adaptors. My nominally 500Mbps ones give around 80 to 90 Mbps in each direction. That seems fairly typical of people's experience, though results vary hugely depending on mains setup. Mine are on two different rings connected to 2 different fuse boxes (one fed from the other) on very old wiring.

One tip from a BT forum post ~ I didn't believe it when I read it but it was true for me. Do not plug your powerline adaptor into half a twin socket, with the computer equipment plugged into the other half. Made the difference between around 40 and around 80 Mbps for me.

Also, never plug them into a power surge protected extension; if possible don't use an extension at all.

Finally did a speed test connected to the home hub by Ethernet cable and the results were the same as the wireless results.
Will wait a couple more days as the engineer told me and then contact BT.
Actually of course 24 mb is ample for anything we are doing on the internet but if they thought it would get 44 mb then it should particularly as I was getting 15 mb on ASDL 2+

It's irrelevant what speeds you got on ADSL as it's measured from your house to the exchange. Where as FTTC (VDSL2) is measured from your street cabinet to your home.

Do a speedtest here

http://speedtest.btwholesale.com/

Then follow on with further diagnostics then post your IP Profiles.

Edited by deleted (Wed 07-Aug-13 11:43:22)

Thanks for the help the speed wired and on the BT test for today was

46 mb up
17 mb down

so within the BT range

still no answer from BT on the question of ESPN so i will be following that one up

A quick update

Had a proper BT engineer out as my vision box should have been wired to the router not via home plugs to get ESPN and this should have been done by the person who installed my infinity.
The new engineer took one look at the installation and told me it was wrong and redid the whole thing fitting not only a CAT cable to the vision box but also a new plate to the junction box.
Now get all the TV channels as promised and while the speed on wireless and home plugs is still -about 24 mb I suspect a wired test would show a much higher figure but what we are getting suits our needs amply
Thanks for the help