Just moved into a house that had Infinity near Truro, Cornwall. The equipment hasn't changed BT disconnected the other account and said ours would be activated yesterday. It didn't work so we spent a very frustrating hour on the phone to India where all the flow charts failed and finally go through to a supervisor who told us initially everything was fine the line was active. Then said there was a fault. We got a text a couple of hours later to say the fault has been resolved but the connection still doesn't work.
The modem is plugged into the wall, Power (solid green), DSL (solid green), LAN1 (mainly solid green, the occasional flicker).
The hub is 3.0 Type B, Power (solid blue) Wireless (solid blue), Broadband (constantly flashing between orange and pink).
Tried connecting to the hub via LAN and running the automatic diagnostics. No success.
Any ideas, further information needed. The tenants before us had no issues. We don't understand what has changed.