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Standard User RobertoS
(sensei) Wed 14-Aug-13 21:05:47
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Re: New BT Infinity connection not working


[re: jchamier] [link to this post]
 
As they have taken over the HH, I wonder if a factory reset might be a good idea?

My broadband basic info/help site - www.robertos.me.uk | Domains,website and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync ~ 51.8/16.8Mbps @ 600m. - BQM

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.
Standard User ritcH
(experienced) Wed 14-Aug-13 21:08:57
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Re: New BT Infinity connection not working


[re: BatBoy] [link to this post]
 
In reply to a post by BatBoy:
In reply to a post by ritcH:
We don't have a landline phone so can't check, we're not porting a number though.
You could try plugging the modem into the PC and setting up a PPPoE connection


I tried that but was unable to get it to work from basic setup. I tried to search for manual settings online but that also didn't work.

Draytek 2820n
Standard User ritcH
(experienced) Wed 14-Aug-13 21:11:01
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Re: New BT Infinity connection not working


[re: BatBoy] [link to this post]
 
I tried pppoe from the modem, no joy either with both auto and manual setup.

Draytek 2820n


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Standard User jchamier
(eat-sleep-adslguide) Wed 14-Aug-13 22:28:20
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Re: New BT Infinity connection not working


[re: RobertoS] [link to this post]
 
In reply to a post by RobertoS:
As they have taken over the HH, I wonder if a factory reset might be a good idea?

If its giving the error page, its unable to connect over its WAN port, so I suspect the authentication is failing - which would be down to BTretail thinking the previous people have cancelled, and the new stuff not starting yet.

I suspect the only option is to keep battling the helldesk.

James BT Infinity 2 19/09/2012 - Sold 42/6 - Getting 46/10 - Sync 54 / 11 Mbps @ 470m approx
14 years of broadband (ntl: cable to BT FTTC) - Router: Asus RT-N66U - Modem: Huawei HG612 speedtest
Standard User yarwell
(sensei) Wed 14-Aug-13 23:17:06
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Re: New BT Infinity connection not working


[re: ritcH] [link to this post]
 
In reply to a post by ritcH:
I tried pppoe from the modem, no joy either with both auto and manual setup.


tried a test user login on the PPPoE session from a computer connected to the modem ? Alternative Cat5 to modem ? Is it plugged in properly ?

--

Phil

MaxDSL - goes as fast as it can and doesn't read the line checker first.

MaxDSL diagnostics
Standard User ritcH
(experienced) Thu 15-Aug-13 06:36:51
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Re: New BT Infinity connection not working


[re: yarwell] [link to this post]
 
I spoke to the helpdesk last night for 5 minutes after 45 minutes on hold. Was told there is some problem their end which requires a visit to the exchange. They said sorry for sending a text saying everything was okay.

I haven't tried test user straight from the modem, how do I do that?

Draytek 2820n
Administrator MrSaffron
(staff) Thu 15-Aug-13 08:08:49
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Re: New BT Infinity connection not working


[re: ritcH] [link to this post]
 
A phone to just check your line is giving the number assigned would be useful. A fiver from argos

Either change of ownership not happened or buttons need pressing to allow authentication to work once more

Andrew Ferguson, [email protected]
www.thinkbroadband.com - formerly known as ADSLguide.org.uk
The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User lockyatlrg
(fountain of knowledge) Thu 15-Aug-13 08:52:46
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Re: New BT Infinity connection not working


[re: BatBoy] [link to this post]
 
BT are just being BT ([censored]) and have not turned on auth at there end. I would suggest you visit their forums and speak to one of the mods on there, they're much better than the useless Indian script monkeys.

BT Infinity
ROUTER:-Netgear WNDR37AV
JDSU Stats
Attainable 105977D 38659U
Sync 79999D 20000U
Attenuation: 5.4 SNR: Down 13.1 Up 24.3
Line Length 160meters
Standard User ritcH
(experienced) Sun 18-Aug-13 11:30:47
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Re: New BT Infinity connection not working


[re: ritcH] [link to this post]
 
Turns out my housemate didn't order infinity but instead BT Broadband so it wasn't working because the phone line was plugged into the modem instead of the hub directly. So yes... now Infinity has been ordered and we have ADSL until then!

Palm meets face...

Draytek 2820n
Standard User ian72
(knowledge is power) Sun 18-Aug-13 16:37:47
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Re: New BT Infinity connection not working


[re: ritcH] [link to this post]
 
So where did the modem come from? Did BT deliver it in error or did you get it from somewhere else?
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