User comments on ISPs
  >> BT Broadband


Register (or login) on our website and you will not see this ad.


Pages in this thread: 1 | 2 | [3] | >> (show all)   Print Thread
Standard User Promod
(regular) Sun 18-Aug-13 16:44:29
Print Post

Re: New BT Infinity connection not working


[re: ian72] [link to this post]
 
Previous occupants had Infinity and everything was left in-situ judging by OP first post.
Standard User ian72
(knowledge is power) Sun 18-Aug-13 16:50:16
Print Post

Re: New BT Infinity connection not working


[re: Promod] [link to this post]
 
Ah sorry, should have read that really...

You would have thought BT would have realised when they first started troubleshooting it.
Standard User broadbandjockey
(member) Sun 18-Aug-13 17:00:41
Print Post

Re: New BT Infinity connection not working


[re: ian72] [link to this post]
 
In reply to a post by ian72:
Ah sorry, should have read that really...

You would have thought BT would have realised when they first started troubleshooting it.


Precisely. Just shows what a bunch of clueless muppets they have for (so called) support staff. Hopeless


Register (or login) on our website and you will not see this ad.

Standard User jchamier
(eat-sleep-adslguide) Sun 18-Aug-13 22:58:15
Print Post

Re: New BT Infinity connection not working


[re: broadbandjockey] [link to this post]
 
In reply to a post by broadbandjockey:
Precisely. Just shows what a bunch of clueless muppets they have for (so called) support staff. Hopeless

It would almost make sense the level of support if we paid less than the other companies - but we don't !!

James BT Infinity 2 19/09/2012 - Sold 42/6 - Getting 46/10 - Sync 54 / 11 Mbps @ 470m approx
14 years of broadband (ntl: cable to BT FTTC) - Router: Asus RT-N66U - Modem: Huawei HG612 speedtest
Standard User RobertoS
(sensei) Sun 18-Aug-13 23:09:10
Print Post

Re: New BT Infinity connection not working


[re: jchamier] [link to this post]
 
You have to pay more for yours because they are further away .... tongue

My broadband basic info/help site - www.robertos.me.uk | Domains,website and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync ~ 51.8/16.8Mbps @ 600m. - BQM

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.
Standard User jchamier
(eat-sleep-adslguide) Sun 18-Aug-13 23:46:52
Print Post

Re: New BT Infinity connection not working


[re: RobertoS] [link to this post]
 
In reply to a post by RobertoS:
You have to pay more for yours because they are further away .... tongue

Ha, er, yes I guess smile

James BT Infinity 2 19/09/2012 - Sold 42/6 - Getting 46/10 - Sync 54 / 11 Mbps @ 470m approx
14 years of broadband (ntl: cable to BT FTTC) - Router: Asus RT-N66U - Modem: Huawei HG612 speedtest
Standard User partial
(member) Mon 19-Aug-13 20:39:35
Print Post

Re: New BT Infinity connection not working


[re: broadbandjockey] [link to this post]
 
In reply to a post by broadbandjockey:
In reply to a post by ian72:
Ah sorry, should have read that really...

You would have thought BT would have realised when they first started troubleshooting it.


Precisely. Just shows what a bunch of clueless muppets they have for (so called) support staff. Hopeless


Sounds like the script worked to me. This is a case of customer error and a bill would have ensued if a more 'clueful' provider's support staff booked an engineer to visit and unplug the errant customer premises equipment.

Edited by partial (Mon 19-Aug-13 20:41:56)

Standard User jchamier
(eat-sleep-adslguide) Mon 19-Aug-13 22:58:16
Print Post

Re: New BT Infinity connection not working


[re: partial] [link to this post]
 
In reply to a post by partial:
Sounds like the script worked to me. This is a case of customer error and a bill would have ensued if a more 'clueful' provider's support staff booked an engineer to visit and unplug the errant customer premises equipment.

Er, no you don't need an engineer, but the first helpdesk call should have said "oh, you have a white openreach modem? but you are on BT Broadband that doesn't need one" - and everything would have been good. As it is, the OP is not impressed by BT's helpdesk, and most of the people reading this thread are not impressed. Brand is not as good as it could be.

James BT Infinity 2 19/09/2012 - Sold 42/6 - Getting 46/10 - Sync 54 / 11 Mbps @ 470m approx
14 years of broadband (ntl: cable to BT FTTC) - Router: Asus RT-N66U - Modem: Huawei HG612 speedtest
Pages in this thread: 1 | 2 | [3] | >> (show all)   Print Thread

Jump to