Here you will see the BT employee telling me I can get Annex M if I move to business:
IMAGE
Also it is impossible to play xbox during peak times because of the amount of packet loss that I get between 8pm-12am. Download speeds plummet to about 2meg during these times before rising back up to 16meg as you will see:
http://www.thinkbroadband.com/speedtest/results.html...
Here's the packet loss:
Ping statistics for 212.58.251.195:
Packets: Sent = 100, Received = 83, Lost = 17 (17% loss),
Approximate round trip times in milli-seconds:
Minimum = 14ms, Maximum = 3198ms, Average = 45ms
and my line stats showing a sync of nearly 19meg
adsl: ADSL driver and PHY status
Status: Showtime
Retrain Reason: 0
Max: Upstream rate = 18645 Kbps, Downstream rate = 21216 Kbps
Path: 0, Upstream rate = 1064 Kbps, Downstream rate = 18823 Kbps
Link Power State: L0
Mode: ADSL2+
TPS-TC: ATM Mode
Trellis: U:ON /D:ON
Line Status: No Defect
Training Status: Showtime
Down Up
SNR (dB): 2.8 5.1
Attn(dB): 26.0 13.7
Pwr(dBm): 18.6 12.4
ADSL2 framing
MSGc: 51 14
B: 223 133
M: 1 1
T: 3 1
R: 0 0
S: 0.3802 4.0000
L: 4713 268
D: 1 1
Counters
SF: 1183697 123190
SFErr: 1318 1
RS: 0 0
RSCorr: 0 0
RSUnCorr: 0 0
HEC: 701 0
OCD: 66 0
LCD: 0 0
Total Cells: 854206331 48278997
Data Cells: 22894325 6140196
Drop Cells: 6030
Bit Errors: 0 34
ES: 9361 1
SES: 302 0
UAS: 39 39
AS: 19241
INP: 0.00 0.00
PER: 16.25 20.00
delay: 0.09 1.00
OR: 28.05 8.00
Bitswap: 3686 62
Since Link time = 4 days 8 hours 41 min 19 sec
FEC: 0 0
CRC: 4318 1
ES: 1782 1
SES: 26 0
UAS: 0 0
LOS: 0 0
LOF: 0 0
Don't think this is really acceptable considering I was lied to before signing up and service has been terrible since joining a couple of months ago. I want to leave but will I be charge for ending the contract early as I was lied to and the service is terrible I feel that this is a mistake on BT's behalf and I shouldn't have to pay for that?
All the test were ran wired with just the PC connected to the router.
Also I've tried contacting BT on their forums but it seems my post just gets ignored by the moderators.