Ian and his executive office have helped me loads...
When I had massive issues ongoing with BT for a few months, he personally told BT connect to sort their Poo out basically and listen to what I was telling them. In the end I was right and the whole 01283 area code got fixed because of me and Ian's team.
I even had a call from his office while at work thanking me for helping them fix their network and dropped my price down to 0 for 3 months and now it's VERY CHEAP (undisclosed fee)
So he will be missed greatly and I hope his next in line will carry on the good work.
His email will be open until November and monitored by his team.
Thank you for your e-mail.
I have now stepped down as CEO, BT Group.
My office will continue to monitor this e-mail account and your e-mail will be passed to the appropriate team for any necessary action/follow up.
This account will then close on 30th November 2013.
Attainable 105977D 38659U
Sync 79999D 20000U
Attenuation: 5.4 SNR: Down 13.1 Up 24.3
Line Length 160meters