Can't get IP profile info from BT Wholesale speedtest?

I'm on Infinity 2 and can't access the line stats unless I hack the modem. I use BT Wholesale speedtest to get profile info and the result comes out with download/upload speed info and -

IP profile for your line is

For a week or so now, I've been unable to get the profile info and keep getting -

Your speed test has completed and the results are shown above, however during the test an error occurred while trying to retrieve additional details regarding your service. As a result we are unable to determine if the speed you received during the test is acceptable for your service. Please re-run the test if you require this additional information.

This doesn't give me the profile info I want.

Is it the tester, or is it me?

In reply to a post by thar:

Is it the tester, or is it me?

Is Java working in your browser? Try www.javatester.org to er test!

It's the tester. It doesn't use Java.

Can you get it from here: http://windows.mouselike.org/be/?DoAction=BrasChecker ? Maybe it does it differently.

I've just tried it and had no issues. Try clearing your internet cache or try using another internet browser as I've had these issues in the past

Thanks for all the suggestions.

Java is up to date and working.

I tried the other link and got -

Looks like BT refused to test, possibly because a speed test or BRAS check has been run recently which prevents this tool from working. Try again in a few hours.
Debug: BT no BRAS info

I tried another browser and got the same.

I'm not really having any issues, it's just that my profile dropped very slightly a few weeks ago and I was just interested to see what it was now.

I'll try again over the next few days. Thanks again.

In reply to a post by thar:

Debug: BT no BRAS info

Looks like it won't give Profile even if you wait few hours. Usually get when it been run recently:

Debug: Test already run recently