home hub 5

Hi All,

After signing new contract, I was supplied with Home Hub 5 today, this replaced Home Hub 4 and the white BTWholesale box.

Connecting up as told, here are the results:

upstream: 50.38 Mbps (max available 51.42 for line).

upload: 0.61 Mbps (max available 20 Mbps)

Ping/latancy 60 (but varies).

These results are not what I was expecting.

On the previous home Hub 4, I was getting 49 Mbps downloads, and roughly 7/8 Mbps uploads, and ping/latency 38 (approx).

Rang BT, got the overseas call center, and she did remote test, and has passed it over to level 2 team.

Any one have any thoughts on the above?

I did have Sky fibre broadband prior to switching back to BT, and the sky guy said that where BT had placed the white wholesale box and Hum Hub 3 router, behind the tv, was wrong, and he moved the equipment away to the other side of the living room window, away from the TV and radiator, saying this was the best place to get wireless signal upstairs, and he was right.

He replaced the original shorter length cable BT supplied from my only socket, a BT Master socket, that Infinity installed, with a slightly longer length one to do the equipment move, and since it worked, I was happy.

Now the bad thing from BT, saying that if they have to send an engineer to my house, as I no longer use the supplied BT cable, I may get charged about £130?

Seems crazy?

Further info, I reset the home hub 5, and am now getting these results:

Download Speeds Mbps 49.72

Upload Speeds Mbps 8.02

Ping Latency 20.50

These seem better now, more like the results from home hub 4 I had before.

Behind the TV is certainly the wrong place - not for wireless reasons but because the electronic noise from the TV can cause problems with the VDSL (Infinity) signal.


To overcome the BT support comment about cables - temporarily move the HH5 back and use the supplied cable and log the results. If it is the same then get back to BT and tell them you are using all BT supplied cables. The £130 charge will be applied if it is your equipment or wiring that is at fault.

Do you still have the old HH4 and modem. If so run three sets of tests:

Modem & HH4
Modem and HH5 - you feed into the WAN/Fibre port
HH5 alone

When it comes to changing over, power down before disconnecting from the phone socket. And try the tests with the TV and associated equipment turned OFF and disconnected from the power socket - that will take the effect of any noise totally out of the loop.


Longer term, unless you really are desperate for a one box solution, use the old Modem close to the master - as far from the TV as you can reasonably get it and then an Ethernet cable to the HH5.

See my previous post - but now mainly irrelevant.

What type of cable do you have from master to HH5? Is it Cat5e or a flat phone cable?

Thanks for your reply, sadly, no, I don't have the old BT supplied cable, the Sky guy took that with him after finishing off moving everything.

But, if you read my reply to myself, the new results seem better, what do you think?

I use Cat 6 cables, based on a comment here on the forums previously.

Link: http://www.amazon.co.uk/Duronic-Professional-Headed-...

I only saw your reply after posting!

Results are in the same ball park for sync and that is what I would have expected. The major drop in Latency is surprising though - don't know what could cause that.

Cat6 is fine - in fact too good! Cat5e is adequate.