Got a question which i am sure someone on here has experienced before..
Ordered BT Infinity and new phone line to be installed in my new home. Booked the date, but then had to change it.
Rang BT and yep, no problem we can change it from the 29th Nov to 2nd Dec. Only to be followed by an email and text saying engineer visit would be on the 4th Dec.
Called them back, asked what was going on etc. Support guy made a big point that he would put me on hold, call Openreach and see what he could do. After being on hold for 5 mins, he came back all full of glee saying the engineer visit would now be on the 2nd Dec. I repeated it back to him and got him to confirm (you know where this going by now).
Email and txt 10 mins later - Your engineer is booked for the 4th Dec. Back on the phone, spoke to a lady this time. No way was it possible that a mistake like that could be made. Eventually lodged a formal complaint asking for the call to be listened to - I know for fact they are in the wrong, got a complaint reference numebr etc.
I am not prepared to be called a liar and said it was a big inconvenience for me as i would have to change my schedule which would cause me loss of earnings etc.
5 days down nothing heard back from BT. Called and was pretty much fobbed off saying it was being dealt with, again. I asked why i was not called back - oh we are busy they say... Fair enough, but dont tell me you will call then dont.
I have a complaint reference number which i am prepared to keep following up, but wanted to know is it worth my effort? What is the standard compensation which BT gives in a case like this ?