I have used Broadband for a decade now and only just joined a broadband forum, a little lacking on my behalf perhaps. I am now gaining an interest in what happens beyond my router apart from keeping an eye on my upload and download speeds. So coming across your forum I thought I better see what some more experienced people with Broadband knew. After BT Iíve had good service, initially from Phonecoop and currently Sky. I have not used BT for several years. When I had the opportunity to leave Ė I did.
So it may seem a little strange that my first question is for someone else You will see why he cannot post anything himself.
A friend of mine moved house about ten months ago, unfortunately none of what is described below came to light until this week otherwise I would have insisted on action much sooner.
He wanted a phone line so contacted BT and a line was provided. This is his first BT account as previously he was sharing a house and the phone line there was billed to another resident. It came up in conversation that he had actually been paying for broadband service even though he does not use, or need broadband, no computer, PVR or similar, in fact has only recently got a smart phone. I asked what have you done with the router then? He answered whatís that and then once I explained what a router was he said he had never had one.
Apart from the obvious things like he is a wally for paying too much for a voice only service and that fact he must never check the bills. It left me wondering, would he be eligible to claim back the broadband part of the bill for the last 10 months? Is this a case of mis-selling as he did not need a broadband service, (not yet anyway) and if BT have not provided the equipment there is presumably a breach of contract as there is no means of using the service being paid for?
From the BT side they would be able to see no router activation and therefore no data usage. Would this not be a little strange for a broadband account?
Any thoughts on this matter would be greatly appreciated. Thanks in advance.