im wondering could someone please HELP!!
I live in a fairly rural area in northern Ireland and since I moved into my new house about 7 years ago the fastest broadband speed I had tested was about 1.2Mbps until approx. 2 and half years ago got letter in the post from bt saying fibre optic now available in my area. Delighted I signed up right away and within 2 weeks the engineer had my bt infinity up and running at 17.5Mbps. All was good until the start of this year when I rang bt to see If I could get my bill down any(£58 per month), after a minute or 2 the lady I was speaking to told me she could bring it down to £42 per month, I agreed and that was that. The next morning we had know broadband at all, I tried resetting the router etc but nothing worked, rang bt and got their call centre in india, the guy talked me through some stuff and said I should be back on line in few hrs, next day still nothing, rang again at least 4 times over the next few days until eventually got them to send an engineer out again. 2 weeks later engineer informs me I don't have fibre optic anymore but was able to switch cables and get my [censored] 1.2Mbps back, not amused I rang bt again and told the whole story again, the lady checked my line and says fibre optic isn't available in my area, when I explained that id had it for over a year she didn't understand how, ive since tried on several occasions and each time its the same answer, not available in my area!! Could somebody please help??