Infinity install today but HH4 delivered and ECI modem ?

Hi all,

My parents had their Infinity install today, and yesterday the postman arrived with the homehub, but instead of the version 5 and the (paid for!!) 802.11ac USB adaptor, the package contained a homehub 4.

The installer today was from Kelly's and would have had no problem (single master socket in the right location) and fitted an ECI modem, connected the HH4 and everything is working. However the cabinet is a big Huawei one.

I suspect a complaint needs to be made to get the money back for the 802.11ac USB adaptor (£20!) but strange to get a HH4 now.

Would it be worth (performance wise) to get a Huawei HG612 modem instead of the ECI ? Given they're supposed to be on max sync? (getting about 72megabit/sec downloads, and 18 uploads right now).

I reckon you've got a case for what was ordered not being supplied.
As for the modem, it's get what you are given, I'm afraid.

You need to check what was actually ordered, they have been switching over to the HH5 in stages was not standard on all the infinity packages for new orders until a week or so ago

On the modem, both should be fine, which works best for the line is done to experiment, and the order will never have specified the model of the modem.

Run the BT Wholesale speed test there and then the Further Diagnostics. Divide the IP Profile by 0.9679 and you get the sync within a few kbps.

At least that will tell you more than download speed tests do .

In reply to a post by Zarjaz:

I reckon you've got a case for what was ordered not being supplied.
As for the modem, it's get what you are given, I'm afraid.

Thought as much, thanks - told them to get in touch with customer care and ask for their £19 back.

The HH4 is working fine, they love the speeds, and its a massive upgrade, from about 8megabit to 70megabit, lucky sods

In reply to a post by MrSaffron:

You need to check what was actually ordered, they have been switching over to the HH5 in stages was not standard on all the infinity packages for new orders until a week or so ago

It was ordered new years day, and definitely said HH5 as it was the AC one, and thus why they were offered an AC USB dongle.

On the modem, both should be fine, which works best for the line is done to experiment, and the order will never have specified the model of the modem.

Ok, that sounds good - would like to swap for a hacked HG612

In reply to a post by RobertoS:

Run the BT Wholesale speed test there and then the Further Diagnostics. Divide the IP Profile by 0.9679 and you get the sync within a few kbps.
At least that will tell you more than download speed tests do .

Nice - thanks!

In which case chase them.

I do know some of the listing changes since I got back from New Year were to put HH5 onto more of the infinity products, but they have so many varied offers you may have been on a special deal page

That sync calculation only applies to the downstream, by the way. Upstream IP Profile is always 2; 10; or 20 depending on the product.

Edited by RobertoS (Wed 22-Jan-14 20:28:59)

In reply to a post by jchamier:

It was ordered new years day, and definitely said HH5 as it was the AC one, and thus why they were offered an AC USB dongle.

Do they have that in writing?

As the actually paid some money, a consideration, for the AC dongle which is appropriate for HH5 but useless for HH4, I reckon BT have breached contract and need to remedy their breach by replacing HH4 with HH5. For all you know AC dongle is in post.