Proposed Instal

Chatted with BT rep (using browser).

Was informed that there was only the 14 days statutory right if I was not satisfied with service. Signing up for an 18 months contract under these circumstances not for me if this is correct.

VM, my present ISP, offers 30 days no quibble.

Are you expecting anything to go wrong or not be satisfied?

In reply to a post by ess1:

Was informed that there was only the 14 days statutory right if I was not satisfied with service.

Actually, for services it is only 7 working days statutory from signing up. Of course, BT can add non-statutory days, as VM has.

Was this post a propos nothing?

Edited by XRaySpeX (Thu 30-Jan-14 13:21:16)

The 7 days is to do with cancelling the order. IIRC it isn't even that if processes that cost the supplier money have been put in motion during the seven days. It's unlikely, but possible, that an order on BT could be completed with seven days of order.

If BT are offering a 14-day escape, I expect that is in the T & Cs and applies from service commencement. A different issue completely.

Indeed! I was targeting the use of the word 'statutory'.

In fact, BT's T&Cs allow cancellation any time up to service start date. The 14 days seems to apply only to sub-standard 'Broadband Anywhere', whatever that is.

In reference to www.productsandservices.bt.com/consumerOrders/control/termsandcondi...:

Broadband service terms (including BT Infinity)

Cancellation

12. You can cancel the service at any time up until the service start date, but you will have to pay our reasonable costs for any work that we have already started or completed in order to provide the service to you.

13. If you ordered the service at the same time as, and in order to receive the Broadband Anywhere service, you can also cancel the service without paying a charge for ending it early, anytime in the first 14 days after the Broadband Anywhere service is activated if you tell us that the quality of Broadband Anywhere service you are receiving is sub-standard and we agree that it is not possible for us to improve the quality of that service to an acceptable level.

Yes, I missed/discounted the word "statutory" in the original post, as probably garbage, but not in yours .

Maybe the Broadband Anywhere refers to the BT WiFi and Fon services.

Edited by RobertoS (Thu 30-Jan-14 14:39:31)

I do not know until I try service. BT's response to query re length of time is, in my opinion, not sufficient.

"as advertised" appears a get out clause. My satisfaction would not apply.

Then, getting away from irrelevent statutory rights, in the event that the line is unsatisfactory you are only covered by this:

In reference to www.productsandservices.bt.com/consumerOrders/control/termsandcondi...:

14. The upload/download speeds that we quote when you order the service is an estimate only. Once your speeds have settled (usually 3 days after activation), if you are always getting speeds lower than the estimated range that we quoted, you can contact us any time within the first 3 months after you ordered the service and we will try to improve the speeds. If, despite any improvements we try to make, the speeds you get are less than the "minimum guaranteed access line speeds" for your service (go to www.bt.com/yourlinespeed for more details) you will be entitled to cancel the service without paying a charge for ending it early � provided you have followed our instructions in trying to resolve the problem.

The moral is never listen to untrained sales staff on the phone when you can go straight to the horse's mouth on the Web.

Thank you all very much for bearing with me.
BT Chat obviously sales orientated - na�ve me!