It's perfectly OK for the vast majority of their ~780,000 customers. Otherwise they wouldn't be supplying it.
The poster isn't even on landline broadband and hasn't been for a considerable period.
They supply it because it is cheap, simple as that, and just because I am not on landline broadband makes no difference, since it is not my router, and anyway Neo will know since he seems to have followed me into these forums.
I joined Plusnet about two years ago, and already had a decent router. When that packed in I decided to give the Plusnet one a try.
After a while I began to doubt its wireless capabilities, which importantly is the only significant complaint about it, although it wasn't too bad for free. (Postage cost). I now have an ASUS which is quite good.
Don't forget that wireless LAN is very susceptible to surrounding ones.
Most people knows that and I also know that my mates house have pretty thick walls being a old victorian house and that there are two of these walls between the router and his laptop. but never had the problem with a old Netgear he had when he was on ADSL and even my Tp-Link works well there.
I think he main problem with the plusnet router is lack of a external antenna. i checked the signal using a app on my phone and i had to go almost to the sitting room door before the signal got to full, router is in sitting room.
Still his contract is coming up soon, he will think about what to do, if he stays with plusnet, then he will get a different router.
Sorry, but it is a awful router. If i was with plusnet i would certainly scrap it.
Desktop machine now powered by windows 8 pro 64bit, no dreaded metro and Linux , laptop by Linux
ALLPAY Wireless broadband