Disappointed with Infinity 2 Speed on Install Date

Hi,

I have just had BT Infinity 2 installed today. The BT Wholesale Checker shows the following for my number:

FTTC Range A (Clean) 59.3 43.7 16.2 10 -- Available
FTTC Range B (Impacted) 49.7 26.7 16.2 7.4 -- Available

But a wired speedtest.net result comes back with: just 22Mbps http://www.speedtest.net/my-result/3287469432

I have gone into the Hub 5 connection status which shows:

VDSL Line Status

Connection Information

Line state: Connected
Connection time: 0 days, 04:43:37
Downstream: 23.38 Mbps
Upstream: 5.45 Mbps

What can I do? as a 20Mb line is not much more impressive than the 7Mb i was getting on my traditional ADSL line.

Thanks

Self install or engineer install?

i.e. do you have a VDSL faceplate i.e. http://www.coolwebhome.co.uk/faceplate

Openreach Engineer

So they gave you a faceplate? And when you get down to the test socket (example in http://www.coolwebhome.co.uk/faceplate ) none of the other phone sockets in the property work?

Do you know how far you are from the cabinet?

Your speeds suggest around 1km, but the checker suggests around 300m, The checker is sometimes wrong, so it is worth trying to figure out.

Hi,

The engineer installed a new faceplate with the letters MK2 on it. This is the only telephone line in the house, we don't have other extensions.

Thanks

Jon

Real Openreach, not Kelly's or Quinn's?

Yeah, Real Openreach - Which is why i was hoping it would have been a good job

Can you also post the noise margin reported by the HH5, please?

6. Data rate: 5581 / 23937
7. Maximum data rate: 5717 / 23867
8. Noise margin: 6.3 / 6.3
9. Line attenuation: 0.0 / 26.7
10. Signal attenuation: 0.0 / 25.3

The attenuation is quite high and the noise margin isn't much above the target. I would guess it's not going to get much better.