When I reported the fault I was told that I would be charged £129.99 if the problem was "in my property", no mention of the line that passes over my land from the road. The phone bill arrives and of course, the charge.
We have had problems before of a similar nature and once the local farmer accidentally cut the line where it runs down the last pole on my land. In the past, these faults were repaired at no charge.
I phoned to complain at the charge based on the fact that I was not told that it would be incurred for a fault on the outside line over my land and that the engineer did not mention it would be chargeable when he located it. When I suggested that should it happen again I will replace the damaged line myself, I was advised that it would be "illegal". Engineers apparently are not allowed to discuss financial matters!
The tree was there when BT installed the line through it so where do I stand with this please? I trimmed the tree before the bill arrived, for my own sake!!