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Standard User BatBoy
(legend) Mon 03-Mar-14 12:06:33
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BT in denial over Network Issues


[link to this post]
 
Hi Guys,

As we have previously stated on the thread, after testing our network thoroughly we were unable to identify any issue on the BT network so we are unable to help with the problem that a few of you are reporting.

In relation the question about re-routing traffic, there were no steps taken to re-route traffic for this issue. In the interest of clarification the IPMC at BT only manage a router between AS2856 and AS5400, contrary to speculation a re-route of the traffic would affect more than just the gamers on this thread, the traffic to these servers also include all BT Vision and BT Sport traffic as well as various other businesses and Broadband users, so for this particular instance a re-route is not an option.

If there was an issue with the way traffic was being routed, the network teams would see multiple faults, the only potential problem could be with Amsterdam but as these are P2P connections itís impossible to prove as the game will run on the worst connection out of the two. BT canít control other peopleís connections or how bandwidth is being used by end users whilst playing FIFA. Amsterdam who look after our EU routers and would peer with other ISPís have also reported that there is no evidence of a wider network issue.

We donít disbelieve that some of you are having a poor gaming experience but as stated previously, this is not something related to a wider BT Network issue. We have offered to look at each connection individually to see if there is an underlying problem for each customer concerned.

We will help each customer as much as we can, but as far as pushing that the fault is a problem with the network, there is no evidence to back this up and so the network teams are unable to proceed with their investigations.

I am afraid that we have taken the decision to lock this thread, the reason being that this is now becoming counterproductive. There is little of no value to the community by leaving this thread to carry on. We are happy that the network teams have done all they can to help us with this one.

We fully appreciate that you are frustrated but there is nothing more can we do as an ISP if we cannot find the fault on our Network.

Cheers
StephanieG



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Standard User ian72
(knowledge is power) Mon 03-Mar-14 12:37:52
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Re: BT in denial over Network Issues


[re: BatBoy] [link to this post]
 
So, BT have offered to look at the issues that individuals are experiencing. If whilst investigating the individual cases they find a network issue then either they will tell the individual it can't be fixed or they will fix it and it will be fixed for everyone.

Without investigating the cases it may be very difficult to tie down a cause. I can understand where BT are coming from and they are denying rather than in denial.

I don't know the background but it seems there is a problem with a single game (FIFA)? If that is the case then you would imagine the cause could be the game rather than the network? Sure this has all been discussed in the original thread but what BT are suggesting as a way to look at the problem seems to be reasonable.
Standard User Ianph
(committed) Mon 03-Mar-14 14:04:49
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Re: BT in denial over Network Issues


[re: BatBoy] [link to this post]
 
would this be on a single platform or all of the consoles and PC versions? and is it just BT customers or BT wholesale? i would think just BT bb customers are affected i play fifa on PC daily and encounter no network issues unless the EA servers go down

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Standard User BatBoy
(legend) Mon 03-Mar-14 17:24:48
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Re: BT in denial over Network Issues


[re: Ianph] [link to this post]
 
It's pretty obvious it's just BT Customers


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Standard User gomezz
(eat-sleep-adslguide) Mon 03-Mar-14 17:44:37
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Re: BT in denial over Network Issues


[re: BatBoy] [link to this post]
 
Not this BT Customer. I seem to have come in halfway through. Was there some context?

BT Infinity 1 (unlimited)
Standard User BatBoy
(legend) Mon 03-Mar-14 17:48:31
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Re: BT in denial over Network Issues


[re: gomezz] [link to this post]
 
You mean apart from the context in the OP?


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Standard User gomezz
(eat-sleep-adslguide) Mon 03-Mar-14 18:23:28
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Re: BT in denial over Network Issues


[re: BatBoy] [link to this post]
 
You mean

the problem that a few of you are reporting


A bit vague. How about a tweet-length executive summary?

BT Infinity 1 (unlimited)
Standard User BatBoy
(legend) Mon 03-Mar-14 18:39:04
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Re: BT in denial over Network Issues


[re: gomezz] [link to this post]
 
In reply to a post by gomezz:
You mean

the problem that a few of you are reporting
No. I mean the URL - https://community.bt.com/t5/BT-Infinity-Speed-Connec...


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Standard User BatBoy
(legend) Sat 08-Mar-14 09:49:33
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Re: BT in denial over Network Issues


[re: BatBoy] [link to this post]
 
BT still in denial, even though many people continue to report the same problem:
Hi Guys,

I am locking this thread as we have already stated we have been unable to find a fault on our network.

https://community.bt.com/t5/BT-Infinity-Speed-Connec...

Thanks
PaddyB
BTCare Community Mod



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Standard User Chrysalis
(legend) Sat 08-Mar-14 11:28:03
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Re: BT in denial over Network Issues


[re: BatBoy] [link to this post]
 
haha, will they just keep locking new threads?

sadly isp's dont like changing network route's. I have seen even aaisp be very resistant to changing a route for traffic when is problems.

Administrator MrSaffron
(staff) Sat 08-Mar-14 12:03:01
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Re: BT in denial over Network Issues


[re: Chrysalis] [link to this post]
 
Generally because routes are setup a certain way and the more 'one off' fixes put in place the more the scope for problems further down the line.

We also do not know what all the other traffic is on this route that would be affected.

Andrew Ferguson, [email protected]
www.thinkbroadband.com - formerly known as ADSLguide.org.uk
The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User BatBoy
(legend) Sat 08-Mar-14 12:51:18
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Re: BT in denial over Network Issues


[re: MrSaffron] [link to this post]
 
In the OP it says
a re-route of the traffic would affect more than just the gamers on this thread, the traffic to these servers also include all BT Vision and BT Sport traffic as well as various other businesses and Broadband users, so for this particular instance a re-route is not an option.



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Standard User BatBoy
(legend) Sat 08-Mar-14 15:50:55
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Re: BT in denial over Network Issues


[re: Chrysalis] [link to this post]
 
In reply to a post by Chrysalis:
haha, will they just keep locking new threads?
Yes, that's what they keep doing. The only testing they carried out was to play a game of FIFA between themselves and it worked. They looked at some traceroutes but these didn't tell them anything, even if they knew what they were looking for.

From these tests, they decided there was no fault even though people have been reporting problems for years.

What they didn't do was monitor anyone's connection who reported a problem.


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Standard User Chrysalis
(legend) Wed 12-Mar-14 01:29:14
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Re: BT in denial over Network Issues


[re: BatBoy] [link to this post]
 
sometimes it pays to just look for the noc contact and email them direct.

More than once I have got routes changed this way, it bypasses the entire tech support heirachy.

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