User comments on ISPs
  >> BT Broadband


Register (or login) on our website and you will not see this ad.


Pages in this thread: 1 | 2 | 3 | (show all)   Print Thread
Standard User BatBoy
(legend) Thu 06-Mar-14 08:53:48
Print Post

BT in denial over Ubisoft issues


[link to this post]
 
BT have once again changed their routing to Ubisoft making gaming impossible. They had fixed it for a while by changing their transit to use TATA to avoid TInet, but this week they have swapped back to the previous broken routing.

It's still broke https://community.bt.com/t5/BT-Infinity-Speed-Connec...


______________________________________________________________________________________False_Authority_Syndrome__________________
Standard User MHC
(sensei) Thu 06-Mar-14 09:58:30
Print Post

Re: BT in denial over Ubisoft issues


[re: BatBoy] [link to this post]
 
In reply to a post by BatBoy:
BT have once again changed their routing to Ubisoft making gaming impossible. They had fixed it for a while by changing their transit to use TATA to avoid TInet, but this week they have swapped back to the previous broken routing.

It's still broke https://community.bt.com/t5/BT-Infinity-Speed-Connec...


That is NOT a BT issue but TINET or Level3 well down the routing. BT can hand over traffic to a multitude of other carriers and what they then do with it is out of BTs control.

As it happens, I can access the site without issues. BT hands over to Level3 - as before but Level3 hands over to a different carrier that uses the as6453.net domain ...


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

M H C


taurus excreta cerebrum vincit
Standard User tommy45
(knowledge is power) Thu 06-Mar-14 11:11:11
Print Post

Re: BT in denial over Ubisoft issues


[re: MHC] [link to this post]
 
as6453.net Are a poor choice, they seems to think that routing traffic from NewYork
To Montreal Canada ( where Ubisoft.com servers are ) should go Via Chicago as of the past 3 months adding some 20-30ms to the base latency , plus some of these routes show signs of congestion during certain times as a result latency increases further still,
And seeing as this is a gaming server you would think that it would always take the shortest route that would provide the lowest latency,

Also the problem affects Uplay only games and not older games that don't use it,

Edited by tommy45 (Thu 06-Mar-14 11:13:26)


Register (or login) on our website and you will not see this ad.

Standard User BatBoy
(legend) Thu 06-Mar-14 12:36:39
Print Post

Re: BT in denial over Ubisoft issues


[re: tommy45] [link to this post]
 
as6453.net is TATA Communications as previously mentioned. While not perfect, at least it works. In contrast TInet doesn't work at all.

As far as I can see it's up to BT to negotiate routing that works, to serve their customers.


______________________________________________________________________________________False_Authority_Syndrome__________________
Standard User Ianph
(committed) Thu 06-Mar-14 12:44:17
Print Post

Re: BT in denial over Ubisoft issues


[re: BatBoy] [link to this post]
 
is this normal? i can access and login to the website though?

Microsoft Windows [Version 6.3.9600]
(c) 2013 Microsoft Corporation. All rights reserved.

C:\Windows\system32>ping ubisoft.com

Pinging ubisoft.com [216.98.48.40] with 32 bytes of data:
Reply from 66.198.96.18: Destination net unreachable.
Request timed out.
Request timed out.
Request timed out.

Ping statistics for 216.98.48.40:
Packets: Sent = 4, Received = 1, Lost = 3 (75% loss),

-----------------------------------------------------------------------------
EE unlimited Fibre 76

72meg sync
EE Brightbox 2 (Ethernet Mode) + Openeach ECI Modem
Administrator MrSaffron
(staff) Thu 06-Mar-14 12:44:20
Print Post

Re: BT in denial over Ubisoft issues


[re: BatBoy] [link to this post]
 
Conversely it is down to gaming software houses to ensure that a single routing issue cannot block access to their gaming service.

This is one of those issues that needs work and changes from multiple people, so while blame can be laid at the door of BT Retail given the number of applications that use the Internet keeping track of all of them as an ISP is a task that is endless and potentially very expensive.

Andrew Ferguson, [email protected]
www.thinkbroadband.com - formerly known as ADSLguide.org.uk
The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User BatBoy
(legend) Thu 06-Mar-14 12:51:34
Print Post

Re: BT in denial over Ubisoft issues


[re: MrSaffron] [link to this post]
 
I'm aware that Neil McRae was hoping to have a conversation with Ubisoft about the issue but lost contact with them. Subsequently he deleted/hid all his tweets and is effectively off-air. I wonder if he's now left BT.


______________________________________________________________________________________False_Authority_Syndrome__________________
Standard User MHC
(sensei) Thu 06-Mar-14 13:15:41
Print Post

Re: BT in denial over Ubisoft issues


[re: tommy45] [link to this post]
 
Do you really expect BT or any other ISP to put specific routing in for every destination?

Why not complain about everything going via London? People who live in Cornwall have all their traffic routed to London before it goes back to Cornwall and across the Atlantic from there.


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

M H C


taurus excreta cerebrum vincit
Standard User tommy45
(knowledge is power) Thu 06-Mar-14 15:39:31
Print Post

Re: BT in denial over Ubisoft issues


[re: MHC] [link to this post]
 
In reply to a post by MHC:
Do you really expect BT or any other ISP to put specific routing in for every destination?

Why not complain about everything going via London? People who live in Cornwall have all their traffic routed to London before it goes back to Cornwall and across the Atlantic from there.
Most ISP's data centers are in london, is the reason why most goes via it, as well as some of the main peering transits,

But this as6453.net issue is a recent problem, because for years traffic was not routed via chicago , it took the direct route NewYork to Montreal (ubisoft server farm) with a typical ping range of 89-95ms it currently is 110ms rising to over 130ms at times of congestion

No good for playing FPS type games , even hosting the game

This ISP uses tinet does it's customers have the same issues?

Edited by tommy45 (Thu 06-Mar-14 15:45:48)

Standard User MHC
(sensei) Thu 06-Mar-14 15:46:00
Print Post

Re: BT in denial over Ubisoft issues


[re: tommy45] [link to this post]
 
So as6453.net does not have a direct Montreal to NY link and use one via their data centre in Chicago ... nothing wrong with that just as you say nothing wrong with Cornish traffic being routed via London - companies make a commercial decision based on volumes, cost and infrastructure and that is what they offer.


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

M H C


taurus excreta cerebrum vincit
Standard User tommy45
(knowledge is power) Thu 06-Mar-14 15:50:46
Print Post

Re: BT in denial over Ubisoft issues


[re: Ianph] [link to this post]
 
Ubisoft.com don't respond to ICMP ping requests, since a few years ago, they got D doss'd because of their DRM included in some of their games, which ment those games could not be played without an internet connection even single player mode

google should find the details the IP that responded if-3-2.tcore1.W6C-Montreal.as6453.net is the hop before the ubisoft network

Edited by tommy45 (Thu 06-Mar-14 15:54:00)

Standard User tommy45
(knowledge is power) Thu 06-Mar-14 15:57:47
Print Post

Re: BT in denial over Ubisoft issues


[re: MHC] [link to this post]
 
They do have a direct route that's my point , they just as of late haven't been using it
but that route still exists as do their data centers it maybe that they use the direct path for the return leg , but they should use the direct route for both
Maybe it's down to volume of traffic, in which case they need to upgrade those links, or isp's should seek alternative peering

Edited by tommy45 (Thu 06-Mar-14 15:59:59)

Standard User techguy
(experienced) Thu 06-Mar-14 17:21:20
Print Post

Re: BT in denial over Ubisoft issues


[re: tommy45] [link to this post]
 
The link you are referring to may have been taken out of service either automatically or manually due to equipment failure, maintenance or a cable break.

If there is a cable break it could take a while to fix depending on the route the cable actually takes.

Alas gaming isn't a mission critical activity nor do gaming customers usually have business accounts so it won't be something BT will treat as a priority.

It also has limited sway (as does any ISP) on the transit policy of its transit providers, it probably selected the ones it did based on a balance of performance and cost and it now probably has a lengthy contract to lock in a predictable cost.

Virgin (ADSL) => Namesco => Newnet => O2 => Plusnet => Zen => Newnet => Zen => Freeola => Vivaciti (using O2 Wholesale DSL) => Xilo (C&W Wholesale) => Xilo (O2 Wholesale)
Router: Billion 7800N
Note: I don't lay turf for anyone. astro or otherwise, all views and opinions expressed are my own based on experience.
Standard User BatBoy
(legend) Thu 06-Mar-14 18:16:06
Print Post

Re: BT in denial over Ubisoft issues


[re: techguy] [link to this post]
 
Is that what's called a "textbook answer"? Because your post doesn't bear any resemblance to reality.

You're obviously not a BT customer, so you're unaware of the issue or the history.


______________________________________________________________________________________False_Authority_Syndrome__________________
Standard User tommy45
(knowledge is power) Thu 06-Mar-14 18:48:21
Print Post

Re: BT in denial over Ubisoft issues


[re: techguy] [link to this post]
 
Well because people from other isp's that used tinet backbone to ubisoft.com have not been complaining about the same issues, It would appear to be an issue with certain peering links that BT used or the way BT retail configured their side of things, But quite possibly as a result of this change of peering to as6453.net has caused this change in route, and higher latency, for others

Edited by tommy45 (Thu 06-Mar-14 18:49:24)

Standard User techguy
(experienced) Thu 06-Mar-14 20:36:35
Print Post

Re: BT in denial over Ubisoft issues


[re: BatBoy] [link to this post]
 
Evening Batboy

What I offered was a possible explanation to the points Tommy raised regarding routing changes.

FYI I am in the process of reading through the thread on BT's site in order to try to assist but no I've not been a BT broadband customer but have experienced issues reaching certain sites with other ISPs due to routing loops and other problems.

I seek to assist, not to get embroiled in exchanges with those of a combative disposition.

Virgin (ADSL) => Namesco => Newnet => O2 => Plusnet => Zen => Newnet => Zen => Freeola => Vivaciti (using O2 Wholesale DSL) => Xilo (C&W Wholesale) => Xilo (O2 Wholesale) => Xilo (TT Wholesale due to O2 Wholesale closure)
Router: Billion 7800N
Note: I don't lay turf for anyone. astro or otherwise, all views and opinions expressed are my own based on experience.
Standard User BatBoy
(legend) Thu 06-Mar-14 21:04:35
Print Post

Re: BT in denial over Ubisoft issues


[re: techguy] [link to this post]
 
As you can see, BT are aware of the issue
Hi all

Just a note to say we’re aware that some BT Infinity customers are unable to access the UPlay service or the ubi.com web portal currently.

We’ve been in touch with Ubisoft and are continuing to investigate the cause, we’ll update you with more when we have it. Access to ubi.com and UPlay over BT Broadband (ADSL) and BT Wi-Fi is unaffected.

Cheers
Stuart
BTCare Community Mod



______________________________________________________________________________________False_Authority_Syndrome__________________
Standard User techguy
(experienced) Thu 06-Mar-14 21:11:25
Print Post

Re: BT in denial over Ubisoft issues


[re: BatBoy] [link to this post]
 
That's good to hear.

Virgin (ADSL) => Namesco => Newnet => O2 => Plusnet => Zen => Newnet => Zen => Freeola => Vivaciti (using O2 Wholesale DSL) => Xilo (C&W Wholesale) => Xilo (O2 Wholesale) => Xilo (TT Wholesale due to O2 Wholesale closure)
Router: Billion 7800N
Note: I don't lay turf for anyone. astro or otherwise, all views and opinions expressed are my own based on experience.
Standard User c_j
(legend) Thu 06-Mar-14 23:04:42
Print Post

Re: BT in denial over Ubisoft issues


[re: BatBoy] [link to this post]
 
"he deleted/hid all his tweets"

The twittering may have gone but there are traces elsewhere: e.g. the words of wisdom posted by BT's Chief Network Architect in response to AG's Ubisoft news article on Jan 24th are still online right here:
http://www.thinkbroadband.com/news/6260-bt-infinity-...

And there's more McRae-related news (but not Ubisoft-related) from a couple of weeks back on Adrian Kennard's blog (that's RevK of AAISP) at
http://www.revk.me.uk
specifically at
http://revk.www.me.uk/2014/02/stats-arent-facts.html and, just before that, at
http://revk.www.me.uk/2014/02/bt-21cn-not-fit-for-pu...
Standard User tommy45
(knowledge is power) Thu 13-Mar-14 19:13:14
Print Post

Re: BT in denial over Ubisoft issues


[re: BatBoy] [link to this post]
 
And they still haven't done anything to fix it, people on their forum are still having the same issues with ubisoft's forced drm cloud based game saving system Uplay and ubi for some uknown reason have made it harder for their customers to diagnose where issues may lie because they are currently using a DDos scrubbing service verisign that is masking the peering /routing info to ubisoft ,
Ubi are a joke outfit always have been and sadly always will be , this is how the big corporations treat us paying customers , time to boycott ubi,vote with your wallets & don't buy any more ubisoft games only then will they learn to give good customer service

It wasn't Tinet spa

IMO i think there is a link between BT's implementation of CGN and how the Ubisoft server system sees this, it may have seen it as some kind of attack, maybe the reason behind this verisign bs that has also increased latency for not just customers of bt

I have not seen any similar reports from any customers other than BT customers, so it has to be down to BT as said my guess CGN
Standard User BatBoy
(legend) Thu 13-Mar-14 19:30:02
Print Post

Re: BT in denial over Ubisoft issues


[re: tommy45] [link to this post]
 
You can opt-out of CGN, see http://btsupport.custhelp.com/app/answers/detail/a_i...


______________________________________________________________________________________False_Authority_Syndrome__________________
Standard User tommy45
(knowledge is power) Thu 13-Mar-14 19:37:13
Print Post

Re: BT in denial over Ubisoft issues


[re: BatBoy] [link to this post]
 
Yes i knew that , but what percent of affected customers where opted out compared to those using CGN , also did this or does this also affect bt business customers too ?

It has to be BT at fault here, because there doesn't appear to be other ISP 's affected , it wasn't Tinet peering as some where pointing blame at, and i can't see how it would be ubisoft's side, because again it would have affected lots of others from different isp's not only here in the uk but other countries too
Standard User BatBoy
(legend) Thu 13-Mar-14 19:39:12
Print Post

Re: BT in denial over Ubisoft issues


[re: tommy45] [link to this post]
 
Well, UBI said it was their ISP...


______________________________________________________________________________________False_Authority_Syndrome__________________
Standard User tommy45
(knowledge is power) Thu 13-Mar-14 19:49:12
Print Post

Re: BT in denial over Ubisoft issues


[re: BatBoy] [link to this post]
 
Unfortunately ubi doesn't know it's a form it's elbow they never have and never will do,
and as if like you say they admitted responsibility why are some BT customers still having the same issues, peering was changed , Im not a BT customer but can access Ubisoift uplay, log in to their forums browse their corporate web site, login/authenticate onto the games sever , but due to this DDos scrubbing nonsense that they implemented yesterday or their servers have been having lots of brain wind resulting in loyal gamers loosing connection several times in the space of a few hrs , this has been happening regularly for the past 5 yrs , again ubi have never fixed this like they never fix their broken console ported games
Standard User tommy45
(knowledge is power) Thu 13-Mar-14 20:01:37
Print Post

Re: BT in denial over Ubisoft issues


[re: MHC] [link to this post]
 
In reply to a post by MHC:
So as6453.net does not have a direct Montreal to NY link and use one via their data centre in Chicago ... nothing wrong with that just as you say nothing wrong with Cornish traffic being routed via London - companies make a commercial decision based on volumes, cost and infrastructure and that is what they offer.
Oh but they do have a direct Montreal .New york link just for some dumb reason they stopped using it for traffic to ubisoft that has traffic that is sensitve to latency going to & from it, the Chigago link was getting congested at times resulting in even higher latency ands greater fluctuation /Jitter as well as some packet loss , which wasn't a regular thing on the drirect route , Ubi probably wanting to save money
Pages in this thread: 1 | 2 | 3 | (show all)   Print Thread

Jump to