Greedy BT

Not sure what a good legal eagle would make of it, but BT seem to be sailing close to the wind with their contracts to me. Their early termination terms seem to be taking the juice. Their "If you've paid £141 in advance for 12 months line rental, we can't refund this as it was a special discount for paying up front" seems cheeky. How come they can charge early exit fees if they are keeping a years rental, which ties the customer to paying the rental as per contract. To my mind, if they then wish not to take it, it's no grounds for a cash grab. They can't be tied in financially and penalised at the same time for not being tied in. As with their 20p for every 1471, 1571, call connection and per minute billing - Pure greed.

Edited by professor973 (Tue 11-Mar-14 21:20:32)

In reply to a post by professor973:

As with their 20p for every 1471, 1571, call connection

I still don't know where you get this from. Those calls are free.

1571 is no longer free, the answer 1571 basic service costs £1.75 per month , not sure if they also charge to access your messages

Edited by tommy45 (Wed 12-Mar-14 01:05:38)

In reply to a post by professor973:

How come they can charge early exit fees if they are keeping a years rental, which ties the customer to paying the rental as per contract.

They don't. The early termination rates are for unpaid months only and are instead of what would otherwise have been paid if service was continued.

In reply to a post by professor973:

As with their 20p for every 1471, 1571, call connection and per minute billing - Pure greed.

It's free to dial 1471 and 1571.

In reply to a post by tommy45:

the answer 1571 basic service costs £1.75 per month

Yes, it is common knowledge that there is now a monthly fee for 1571 but 1471 is free under an annual contract.

However what I've queried twice with the Prof is where he gets 20p for actually calling these service numbers. There is no such charge; the calls are still free.

He maybe means the callback charge if you dial 3 to return the call

Page 24 here confirms a 19.9p charge for callback on 1471 and 1571 but they are free to call (although 1571 only available with the £1.75 per month fee)

In reply to a post by vimto_girl:

In reply to a post by professor973:

How come they can charge early exit fees if they are keeping a years rental, which ties the customer to paying the rental as per contract.

They don't. The early termination rates are for unpaid months only and are instead of what would otherwise have been paid if service was continued.

In reply to a post by professor973:

As with their 20p for every 1471, 1571, call connection and per minute billing - Pure greed.

It's free to dial 1471 and 1571.

I've seen your know it all answers before. I have a bill here detailing the charges above. Get up to date.

I get it from A BILL I AM HOLDING IN MY HAND!

In reply to a post by tommy45:

1571 is no longer free, the answer 1571 basic service costs £1.75 per month , not sure if they also charge to access your messages

Yes, 20p for each access.