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Standard User professor973
(experienced) Tue 11-Mar-14 21:17:43
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Greedy BT


[link to this post]
 
Not sure what a good legal eagle would make of it, but BT seem to be sailing close to the wind with their contracts to me. Their early termination terms seem to be taking the juice. Their "If you've paid £141 in advance for 12 months line rental, we can't refund this as it was a special discount for paying up front" seems cheeky. How come they can charge early exit fees if they are keeping a years rental, which ties the customer to paying the rental as per contract. To my mind, if they then wish not to take it, it's no grounds for a cash grab. They can't be tied in financially and penalised at the same time for not being tied in. As with their 20p for every 1471, 1571, call connection and per minute billing - Pure greed.

Zen Home Talk Plus - Freeola Family Broadband.
http://speedtest.net/result/2690543838.png

Edited by professor973 (Tue 11-Mar-14 21:20:32)

Standard User XRaySpeX
(eat-sleep-adslguide) Wed 12-Mar-14 00:25:44
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Re: Greedy BT


[re: professor973] [link to this post]
 
In reply to a post by professor973:
As with their 20p for every 1471, 1571, call connection
I still don't know where you get this from. Those calls are free.

1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC
Standard User tommy45
(knowledge is power) Wed 12-Mar-14 01:05:00
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Re: Greedy BT


[re: XRaySpeX] [link to this post]
 
1571 is no longer free, the answer 1571 basic service costs £1.75 per month , not sure if they also charge to access your messages

Edited by tommy45 (Wed 12-Mar-14 01:05:38)


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Standard User vimto_girl
(member) Wed 12-Mar-14 01:15:30
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Re: Greedy BT


[re: professor973] [link to this post]
 
In reply to a post by professor973:
How come they can charge early exit fees if they are keeping a years rental, which ties the customer to paying the rental as per contract.
They don't. The early termination rates are for unpaid months only and are instead of what would otherwise have been paid if service was continued.

In reply to a post by professor973:
As with their 20p for every 1471, 1571, call connection and per minute billing - Pure greed.
It's free to dial 1471 and 1571.
Standard User XRaySpeX
(eat-sleep-adslguide) Wed 12-Mar-14 01:23:22
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Re: Greedy BT Misrepresented!


[re: tommy45] [link to this post]
 
In reply to a post by tommy45:
the answer 1571 basic service costs £1.75 per month
Yes, it is common knowledge that there is now a monthly fee for 1571 but 1471 is free under an annual contract.

However what I've queried twice with the Prof is where he gets 20p for actually calling these service numbers. There is no such charge; the calls are still free.

1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC
Standard User BatBoy
(legend) Wed 12-Mar-14 07:07:39
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Re: Greedy BT Misrepresented!


[re: XRaySpeX] [link to this post]
 
He maybe means the callback charge if you dial 3 to return the call


______________________________________________________________________________________False_Authority_Syndrome__________________
Standard User ian72
(knowledge is power) Wed 12-Mar-14 08:21:40
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Re: Greedy BT Misrepresented!


[re: BatBoy] [link to this post]
 
Page 24 here confirms a 19.9p charge for callback on 1471 and 1571 but they are free to call (although 1571 only available with the £1.75 per month fee)
Standard User professor973
(experienced) Wed 12-Mar-14 09:33:35
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Re: Greedy BT


[re: vimto_girl] [link to this post]
 
In reply to a post by vimto_girl:
In reply to a post by professor973:
How come they can charge early exit fees if they are keeping a years rental, which ties the customer to paying the rental as per contract.
They don't. The early termination rates are for unpaid months only and are instead of what would otherwise have been paid if service was continued.


In reply to a post by professor973:
As with their 20p for every 1471, 1571, call connection and per minute billing - Pure greed.
It's free to dial 1471 and 1571.

I've seen your know it all answers before. I have a bill here detailing the charges above. Get up to date.

Zen Home Talk Plus - Freeola Family Broadband.
http://speedtest.net/result/2690543838.png
Standard User professor973
(experienced) Wed 12-Mar-14 09:34:34
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Re: Greedy BT


[re: XRaySpeX] [link to this post]
 
I get it from A BILL I AM HOLDING IN MY HAND!

Zen Home Talk Plus - Freeola Family Broadband.
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Standard User professor973
(experienced) Wed 12-Mar-14 09:35:20
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Re: Greedy BT


[re: tommy45] [link to this post]
 
In reply to a post by tommy45:
1571 is no longer free, the answer 1571 basic service costs £1.75 per month , not sure if they also charge to access your messages

Yes, 20p for each access.

Zen Home Talk Plus - Freeola Family Broadband.
http://speedtest.net/result/2690543838.png
Standard User professor973
(experienced) Wed 12-Mar-14 09:38:43
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Re: Greedy BT Misrepresented!


[re: ian72] [link to this post]
 
In reply to a post by ian72:
Page 24 here confirms a 19.9p charge for callback on 1471 and 1571 but they are free to call (although 1571 only available with the £1.75 per month fee)

Well done Sir! - Nearly right. Not free to call. As my sig used to say - 'Fora - Where everybody knows everything ... and everyone else knows nothing' ... With the notable exception of your self!
If many above were actually at the mercy of a BT bill, they would know.

Zen Home Talk Plus - Freeola Family Broadband.
http://speedtest.net/result/2690543838.png

Edited by professor973 (Wed 12-Mar-14 09:40:29)

Standard User flippery
(committed) Wed 12-Mar-14 10:17:29
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Re: Greedy BT


[re: XRaySpeX] [link to this post]
 
Another round of BT bashing.
I have no problem with my bill. I take advantage of contract discounts when it suits and expect penalties for early exit. BT are not the only ones, they all do it.
BT is swings and roundabouts for me and overall service has been good and acceptable cost.
Standard User professor973
(experienced) Wed 12-Mar-14 10:28:37
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Re: Greedy BT


[re: flippery] [link to this post]
 
Another round of BT bashing.

No - Just stating facts.
I take advantage of contract discounts when it suits and expect penalties for early exit. BT are not the only ones, they all do it.

Wrong - Another incorrect sweeping statement. neither of my suppliers have contract tie-in and a better far cheaper service.
BT is swings and roundabouts for me and overall service has been good and acceptable cost.

If you are happy to pay their price for their service, it's entirely up to you. An example of the competition - Unlimited Broadband, Line & unlimited calls and 1,000 mobile minutes for £26 all in per month from Orange. Half of BT price. Or Zen will give you 5,000 minutes for around the cost of BT line rental, with no tie-in or 60 minute call limit .... Just sayin'

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http://speedtest.net/result/2690543838.png
Administrator MrSaffron
(staff) Wed 12-Mar-14 11:40:24
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Re: Greedy BT Misrepresented!


[re: professor973] [link to this post]
 
They are free to call, but if you start a telephone call directly from the call option as part of the call there is a charge.

Option to hang up and dial the number yourself and get it from call bundle I presume is available?

Andrew Ferguson, [email protected]
www.thinkbroadband.com - formerly known as ADSLguide.org.uk
The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User professor973
(experienced) Wed 12-Mar-14 12:48:20
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Re: Greedy BT Misrepresented!


[re: MrSaffron] [link to this post]
 
Ideal for the disabled poorly sighted person I am helping to move from one nightmare to a cheaper one. Paperless billing and etc don't help with keeping up with price changes.

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Standard User ian72
(knowledge is power) Wed 12-Mar-14 12:50:38
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Re: Greedy BT Misrepresented!


[re: professor973] [link to this post]
 
No, my post is 100% right. There is no 20p fee to call those numbers. There is a 19.9p fee if you use the callback service after you have called the number, but as MrS says you don't have to and can just hang up and call the number yourself.
Standard User RobertoS
(sensei) Wed 12-Mar-14 12:52:36
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Re: Greedy BT


[re: professor973] [link to this post]
 
In reply to a post by professor973:
I get it from A BILL I AM HOLDING IN MY HAND!
But your line rental isn't with BT? Someone else's bill?

My broadband basic info/help site - www.robertos.me.uk | Domains,site and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync ~ 59.4/14.4Mbps @ 600m. - BQM

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.
Standard User MHC
(sensei) Wed 12-Mar-14 13:09:40
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Re: Greedy BT


[re: professor973] [link to this post]
 
And I have a residential bill with NO 1471 or 1571 charges listed.

I also have a BT Business bill online and again - NO charges for 1471 or 1571.

I certainly use 1471 very frequently and also 1571 occasionally.


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

M H C


taurus excreta cerebrum vincit
Standard User MHC
(sensei) Wed 12-Mar-14 13:10:22
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Re: Greedy BT


[re: professor973] [link to this post]
 
In reply to a post by professor973:
In reply to a post by tommy45:
1571 is no longer free, the answer 1571 basic service costs £1.75 per month , not sure if they also charge to access your messages

Yes, 20p for each access.


WRONG


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

M H C


taurus excreta cerebrum vincit
Standard User vimto_girl
(member) Wed 12-Mar-14 13:29:30
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Re: Greedy BT


[re: professor973] [link to this post]
 
In reply to a post by professor973:
In reply to a post by professor973:
As with their 20p for every 1471, 1571, call connection and per minute billing - Pure greed.
It's free to dial 1471 and 1571.

I've seen your know it all answers before. I have a bill here detailing the charges above. Get up to date.

A touch harsh on yourself, but glad you've seen sense.
Standard User professor973
(experienced) Wed 12-Mar-14 18:15:46
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Re: Greedy BT


[re: vimto_girl] [link to this post]
 
Trappy [censored]

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Standard User professor973
(experienced) Wed 12-Mar-14 18:20:13
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Re: Greedy BT


[re: RobertoS] [link to this post]
 
Well done Bob! - I would post a link to the bill if imageshack were not charging now. Andrew knows where I am, as he has helped the lady I am helping. Orange been down all afternoon. Three hours on the phone to overseas morons, though up and running now with a promise to lift banding.

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Standard User professor973
(experienced) Wed 12-Mar-14 18:21:10
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Re: Greedy BT


[re: MHC] [link to this post]
 
In reply to a post by MHC:
In reply to a post by professor973:
In reply to a post by tommy45:
1571 is no longer free, the answer 1571 basic service costs £1.75 per month , not sure if they also charge to access your messages

Yes, 20p for each access.


WRONG

IDIOT

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Standard User professor973
(experienced) Wed 12-Mar-14 18:26:10
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Re: Greedy BT Misrepresented!


[re: ian72] [link to this post]
 
And I am being assured ring-back was never used on these 1471 calls. I have the bill in front of me with charges on detailed for 1471, not callback. I am also not so stupid not to know of the BT ring-back ripoff. The user has switched to total morons now, so glad I pay what I do for a decent service.

Zen Home Talk Plus - Freeola Family Broadband.
http://speedtest.net/result/2690543838.png

Edited by professor973 (Wed 12-Mar-14 18:27:24)

Standard User flippery
(committed) Wed 12-Mar-14 21:35:29
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Re: Greedy BT


[re: professor973] [link to this post]
 
In reply to a post by professor973:
I take advantage of contract discounts when it suits and expect penalties for early exit. BT are not the only ones, they all do it.

Wrong - Another incorrect sweeping statement. neither of my suppliers have contract tie-in and a better far cheaper service.


You are not reading correctly.
If you enter a contract and end early, An early exit charge will be applied.

If a 1471 or 1571 charge appears on an invoice it will be a return charge. I use these all time and no mention is ever on bill. I note number and then make call.

As for cost, When BT Sport and Wifi ( Hot Spot ) access on move is charged, Then I may be over paying. Until then it is awings and roundabouts depending on personal usage
Standard User MHC
(sensei) Wed 12-Mar-14 21:44:26
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Re: Greedy BT


[re: professor973] [link to this post]
 
In reply to a post by professor973:
IDIOT


Obviously defining yourself.



Calls to 1471 are FREE and if you bother to check the latest BT Tariff Guide (23rd Feb 2014) page 24 it lists the calls as FREE.


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

M H C


taurus excreta cerebrum vincit
Standard User RobertoS
(sensei) Wed 12-Mar-14 22:19:01
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Re: Greedy BT Misrepresented!


[re: professor973] [link to this post]
 
In reply to a post by professor973:
And I am being assured ring-back was never used on these 1471 calls.
I wonder if the lady concerned actually realises that keying 5 "To return the call" is what is meant by "ring-back", and is therefore giving you the wrong answer.

If someone says to me "I'll ring you back", I believe they would dial my number when they did so. She may just be confused, and confirming that she didn't dial. As Ian72 says, those are charges for "Call Return"

My broadband basic info/help site - www.robertos.me.uk | Domains,site and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync ~ 59.4/14.4Mbps @ 600m. - BQM

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.
Standard User professor973
(experienced) Thu 13-Mar-14 00:02:15
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Re: Greedy BT


[re: MHC] [link to this post]
 
CHILDISH [censored]

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Standard User professor973
(experienced) Thu 13-Mar-14 00:05:32
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Re: Greedy BT Misrepresented!


[re: RobertoS] [link to this post]
 
Yes, I realise all the above Bob, but only have the charges on the bill and her word to go by, all of which is small beer compared to the nightmare incompetence of Orange.

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Standard User MHC
(sensei) Thu 13-Mar-14 00:49:49
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Re: Greedy BT


[re: professor973] [link to this post]
 
You are wrong, you know you are wrong, other posters point out you are wrong. You make false accusations about BT.

Then you start name calling ...

Why can you not accept you are wrong?


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

M H C


taurus excreta cerebrum vincit
Standard User ian72
(knowledge is power) Thu 13-Mar-14 08:39:25
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Re: Greedy BT Misrepresented!


[re: professor973] [link to this post]
 
If she is certain that she hasn't used ring-back then she should complain to BT (ringing BT from a BT landline is free) and she can point to their own published charges to show she should not have been charged for making the initial calls. Perhaps it is a BT billing error that others are not seeing?
Standard User vimto_girl
(member) Thu 13-Mar-14 11:36:44
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Re: Greedy BT Misrepresented!


[re: RobertoS] [link to this post]
 
Maybe she is just scared of him.
Standard User XRaySpeX
(eat-sleep-adslguide) Thu 13-Mar-14 12:52:07
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Re: Greedy BT Misrepresented!


[re: professor973] [link to this post]
 
Well if you are fool enough to call 1471/1571 for free and then do a Call Return from them that they offer you and warn you of the charge, instead of ringing off and dialing the # yourself, you've only got yourself to blame. It was your choice to spend the 20ps.

1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC
Standard User ian72
(knowledge is power) Thu 13-Mar-14 12:54:53
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Re: Greedy BT Misrepresented!


[re: XRaySpeX] [link to this post]
 
It wasn't prof that called them and the person that did appears to either be unaware or to have been mis-charged for the calls.
Standard User XRaySpeX
(eat-sleep-adslguide) Thu 13-Mar-14 13:13:11
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Re: Greedy BT Misrepresented!


[re: professor973] [link to this post]
 
Quote from 1471: 'Telephone # xxxxxxxxxx called on the 27 Feb @ 18:27 hours. To return the call press 3. There is normally a charge for the service.'

1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC
Standard User XRaySpeX
(eat-sleep-adslguide) Thu 13-Mar-14 13:17:20
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Re: Greedy BT Misrepresented!


[re: ian72] [link to this post]
 
Yes, but it is the Prof that is misleading the person that made the Call Returns.

1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC
Standard User ian72
(knowledge is power) Thu 13-Mar-14 13:27:50
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Re: Greedy BT Misrepresented!


[re: XRaySpeX] [link to this post]
 
In reply to a post by XRaySpeX:
Yes, but it is the Prof that is misleading the person that made the Call Returns.


There is still a possibility that BT have just cocked up the billing for the individual in question. Personally I think it more likely that they didn't understand the billing or the warnings on the call - we have virtually no information on the person who has the bill.
Standard User RobertoS
(sensei) Thu 13-Mar-14 15:10:58
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Re: Greedy BT Misrepresented!


[re: XRaySpeX] [link to this post]
 
I don't thnk he is misleading her. I think she misunderstands the terminology used and has as a result given the wrong answer to his question. As I described earlier.

My broadband basic info/help site - www.robertos.me.uk | Domains,site and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync ~ 59.4/14.4Mbps @ 600m. - BQM

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.
Standard User professor973
(experienced) Thu 13-Mar-14 16:55:15
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Re: Greedy BT Misrepresented!


[re: XRaySpeX] [link to this post]
 
Wake up man! It's not my a/c we are talking about, so I did NO dialing

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Standard User professor973
(experienced) Thu 13-Mar-14 17:01:21
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Re: Greedy BT Misrepresented!


[re: ian72] [link to this post]
 
I have stated previously, that she is disabled and partially sighted. She is also dyslexic which does not help, though she insists she does not use call return because of the cost. Also, she was not even aware of recent new charges and increases till she got a higher bill. Says she was never informed and has paperless billing. I know I used to get a booklet with BT bills advising of the latest cash grab. I should mention that BT did offer to repay these charges, an offer they withdrew when she wanted to move. Now they are sitting on banding for ten days just to be [censored] minded.

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Standard User professor973
(experienced) Thu 13-Mar-14 17:03:10
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Re: Greedy BT


[re: MHC] [link to this post]
 
I NEVER throw the first stone when it comes to name calling or being rude. It's just that I will not put up with personal attacks.

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Standard User professor973
(experienced) Thu 13-Mar-14 17:05:13
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Re: Greedy BT Misrepresented!


[re: XRaySpeX] [link to this post]
 
EXACTLY So how the hell could anyone with half a brain NOT be aware, especially someone that specifically avoids them on cost.

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Standard User XRaySpeX
(eat-sleep-adslguide) Thu 13-Mar-14 17:06:19
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Re: Greedy BT Misrepresented!


[re: professor973] [link to this post]
 
Go back to sleep, laddie! You were the one who brought the matter here and misrepresented the bill as yours. Does it really matter whose bill it is? You are still misrepresenting the 20p charges as the normal call charge to 1471/1571, despite everyone telling you that the 20p is only when you choose to make a Call Return using these services.

1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC
Standard User professor973
(experienced) Thu 13-Mar-14 17:08:51
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Re: Greedy BT Misrepresented!


[re: ian72] [link to this post]
 
As I stated earlier, these charges were chased and a refund offered. An offer that was quickly withdrawn when the customer stated they wanted to move. Seems like admission of liability to me, but what do I know. I am stupid, remember?

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Standard User MHC
(sensei) Thu 13-Mar-14 17:12:55
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Re: Greedy BT Misrepresented!


[re: XRaySpeX] [link to this post]
 
Just ignore him, he will start calling you names next! He makes false accusations, is not prepared to show the "evidence" - probably becasue there is none. Does not believe BT documents on pricing.


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

M H C


taurus excreta cerebrum vincit
Standard User professor973
(experienced) Thu 13-Mar-14 17:12:58
Print Post

Re: Greedy BT Misrepresented! *DELETED*


[re: XRaySpeX] [link to this post]
 
Post deleted by Sadoldman

Edited by professor973 (Thu 13-Mar-14 17:13:58)

Standard User professor973
(experienced) Thu 13-Mar-14 17:18:15
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Re: Greedy BT Misrepresented!


[re: MHC] [link to this post]
 
OK numbskull. I have stated I have a screenshoti of the bill here and that I would have posted a link to it i.f imageshack were not now charging for uploads. Point me to a similar upload site and I will put my money where my mouth is. As for calling me a liar, your mouth needs shutting

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Moderator Sadoldman
(moderator) Thu 13-Mar-14 17:40:41
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Re: Greedy BT Misrepresented! *DELETED*


[re: professor973] [link to this post]
 
No more censored words please and especially no veiled threats of physical violence

That is totally out of order on our forums

Sadoldman

Just a tad sad..a wee bit old...wink

[email protected]
The author of the above post is a thinkbroadband moderator but it does not constitute an official statement on behalf of thinkbroadband.
Standard User Oliver341
(eat-sleep-adslguide) Thu 13-Mar-14 18:00:37
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Re: Greedy BT Misrepresented!


[re: professor973] [link to this post]
 
http://postimage.org/

Oliver.
Moderator Sadoldman
(moderator) Thu 13-Mar-14 18:04:21
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Re: Greedy BT Misrepresented!


[re: professor973] [link to this post]
 
It seems you cannot take any advice or help, if it differers from your view.

I have little doubt that charges for 1471 or 1571 are shown on the bill, they are for pressing 5 and trying to connect.

I believe that the message gives warning of a charge with the automatic redial (pressing 5) If you just hang up and dial as normal there is no charge.

'Tis the pressing 5 that cost and you will be happy to know that it is charged regardless of a connection. so if you get the engaged signal it is still 20p on the bill.

Sadoldman

Just a tad sad..a wee bit old...wink

[email protected]
The author of the above post is a thinkbroadband moderator but it does not constitute an official statement on behalf of thinkbroadband.
Standard User professor973
(experienced) Thu 13-Mar-14 18:33:55
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Re: Greedy BT Misrepresented! *DELETED*


[re: Sadoldman] [link to this post]
 
And what action have you taken against those that called me a liar and stupid? If I have to get myself banned I will.

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Standard User professor973
(experienced) Thu 13-Mar-14 18:35:22
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Re: Greedy BT Misrepresented!


[re: Oliver341] [link to this post]
 
I have tried that and activation email will not arrive - Next idea.
I tried to put an image on youtube yesterday but it seems too small to see. After being called a liar, I don't see why I should bother any more
https://www.youtube.com/watch?v=IA0yAeOO4fs

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Edited by professor973 (Thu 13-Mar-14 18:38:08)

Standard User Oliver341
(eat-sleep-adslguide) Thu 13-Mar-14 18:39:42
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Re: Greedy BT Misrepresented!


[re: professor973] [link to this post]
 
In reply to a post by professor973:
I have tried that and activation email will not arrive - Next idea.

http://postimage.org/

There is no activation email requested there.

Oliver.
Standard User RobertoS
(sensei) Thu 13-Mar-14 18:59:20
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Re: Greedy BT Misrepresented!


[re: professor973] [link to this post]
 
I use Dropbox.

My broadband basic info/help site - www.robertos.me.uk | Domains,site and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync ~ 59.4/14.4Mbps @ 600m. - BQM

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.
Standard User jchamier
(eat-sleep-adslguide) Thu 13-Mar-14 19:02:49
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Re: Greedy BT Misrepresented!


[re: RobertoS] [link to this post]
 
In reply to a post by RobertoS:
I use Dropbox.

I use PhotoBucket for forum photos.

James BT Infinity 2 19/09/2012 - Sold 42/6 - Getting 49/8.5 - Sync 53 / 9.5 Mbps @ 470m approx
14 years of broadband (ntl: cable to BT FTTC) - Router: Asus RT-N66U - Modem: Huawei HG612 speedtest
Standard User MCM
(fountain of knowledge) Thu 13-Mar-14 20:37:16
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Re: Greedy BT Misrepresented!


[re: professor973] [link to this post]
 
In reply to a post by professor973:
After being called a liar, I don't see why I should bother any more
That's the first sensible thing you've said for a long time. You need to cool off and whilst you're at it think about changing your nick to something more appropriate.
Moderator Sadoldman
(moderator) Thu 13-Mar-14 21:27:41
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Re: Greedy BT Misrepresented!


[re: professor973] [link to this post]
 
In reply to a post by professor973:
And what action have you taken against those that called me a liar and stupid? If I have to get myself banned I will.

No use of the word liar in this thread other than yours. and as for stupid..... "I am stupid remember"......a quote from yourself. You are alleging that 1471 on the bill is for using that number whilst everyone else is saying it is for using 1471 to make a call......nobody is calling you a lair...they are saying you are wrong.

Face the fact that either all the other contributors in this thread are wrong..... or you are. Why so aggressive to those that do not agree with you? You only control your own posts and on an open forum you will get alternative views.

That others are frustrated by your denial of reality is showing somewhat and I think members should appreciate that you cannot help some people.

Sadoldman

Just a tad sad..a wee bit old...wink

[email protected]
The author of the above post is a thinkbroadband moderator but it does not constitute an official statement on behalf of thinkbroadband.
Standard User professor973
(experienced) Thu 13-Mar-14 23:09:56
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Re: Greedy BT Misrepresented!


[re: Sadoldman] [link to this post]
 
In reply to a post by Sadoldman:
In reply to a post by professor973:
And what action have you taken against those that called me a liar and stupid? If I have to get myself banned I will.

No use of the word liar in this thread other than yours. and as for stupid..... "I am stupid remember"......a quote from yourself. You are alleging that 1471 on the bill is for using that number whilst everyone else is saying it is for using 1471 to make a call......nobody is calling you a lair...they are saying you are wrong.

Face the fact that either all the other contributors in this thread are wrong..... or you are. Why so aggressive to those that do not agree with you? You only control your own posts and on an open forum you will get alternative views.

That others are frustrated by your denial of reality is showing somewhat and I think members should appreciate that you cannot help some people.

LOOK BACK and you will see I was accused of lying about having a bill in my hand detailing charges - I agree ... Sad.

Zen Home Talk Plus - Freeola Family Broadband.
http://speedtest.net/result/2690543838.png
Standard User professor973
(experienced) Thu 13-Mar-14 23:13:05
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Re: Greedy BT Misrepresented!


[re: MCM] [link to this post]
 
In reply to a post by MCM:
In reply to a post by professor973:
After being called a liar, I don't see why I should bother any more
That's the first sensible thing you've said for a long time. You need to cool off and whilst you're at it think about changing your nick to something more appropriate.

So, what's a nick clever-dick? - I'm thick remember? Or is it I will not be treated that way?

Zen Home Talk Plus - Freeola Family Broadband.
http://speedtest.net/result/2690543838.png
Standard User MCM
(fountain of knowledge) Thu 13-Mar-14 23:23:52
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Re: Greedy BT Misrepresented!


[re: professor973] [link to this post]
 
In reply to a post by professor973:
So, what's a nick clever-dick? - I'm thick remember? Or is it I will not be treated that way?
So you're the thick professor. How appropriate and remember I'm simply quoting you.
Standard User TheEulerID
(newbie) Thu 13-Mar-14 23:32:24
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Re: Greedy BT Misrepresented!


[re: professor973] [link to this post]
 
Look, it's quite simple. If the account holder is being charged for access to 1471 or 1571, other than using the call-back service (which is 19.7p), then there's a billing error. It has to be taken up with BT Retail.

There is no per-access charge for either 1471 or 1571 (just the monthly rental for the latter). It's in BT's tariff guide. I've never been charged for either. Note that in the document below, 1471 usage is explicitly listed as "free" and only callback prices are listed for either number.

http://www.productsandservices.bt.com/consumer/asset...

So, it's either a misunderstanding or it's a billing error. If the latter, take it up with BT Retail.

Edited by TheEulerID (Thu 13-Mar-14 23:33:33)

Standard User professor973
(experienced) Fri 14-Mar-14 01:10:22
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Re: Greedy BT Misrepresented!


[re: TheEulerID] [link to this post]
 
In reply to a post by TheEulerID:
Look, it's quite simple. If the account holder is being charged for access to 1471 or 1571, other than using the call-back service (which is 19.7p), then there's a billing error. It has to be taken up with BT Retail.

There is no per-access charge for either 1471 or 1571 (just the monthly rental for the latter). It's in BT's tariff guide. I've never been charged for either. Note that in the document below, 1471 usage is explicitly listed as "free" and only callback prices are listed for either number.

http://www.productsandservices.bt.com/consumer/asset...

So, it's either a misunderstanding or it's a billing error. If the latter, take it up with BT Retail.

A look above will show IT WAS taken up with BT AND they agreed to repay the charges. An offer that was withdrawn when the customer said they had had enough of BT and were moving. WHY does nobody read the thread before repeating what has gone before.

Zen Home Talk Plus - Freeola Family Broadband.
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Standard User XRaySpeX
(eat-sleep-adslguide) Fri 14-Mar-14 01:47:15
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Re: Greedy BT Misrepresented!


[re: professor973] [link to this post]
 
Firms often make 'goodwill' gestures to placate good customers, but are just as likely to withdraw them when the cust says they are leaving anyway (& whatever else was said), as it was offered for the good will after all smile.

1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC
Moderator Sadoldman
(moderator) Fri 14-Mar-14 06:29:00
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Re: Greedy BT Misrepresented!


[re: professor973] [link to this post]
 
In reply to a post by professor973:
LOOK BACK and you will see I was accused of lying about having a bill in my hand detailing charges - I agree ... Sad.


No....you look back and and link to where you are called a liar, pm me. Don't look back to where members are saying you are wrong about your interpretation of the charges...there are too many of them, and that is not calling you a liar. Of course 1471 and 1571 charges are shown...when it is used to make a connection, you have had that explained too many times

I note with interest you now pay no attention to the points in explanation of these charges. Most contributors have made it clear what those charges are....you refuse to except that and you have that right ...but not now to cause further aggravation to members whose opinions do not agree with your world view.

This thread cannot throw more light on the subject I fear, agree to disagree, truth will out.


Thread closed.

.

Sadoldman

Just a tad sad..a wee bit old...wink

[email protected]
The author of the above post is a thinkbroadband moderator but it does not constitute an official statement on behalf of thinkbroadband.
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