BT snatches crown: Soars to top of complaints list
Former state monopoly tops Ofcom list of shame
BT was the most complained about ISP in the final three months of 2013, communications watchdog Ofcom said today.
The one-time national telco raked up the most gripes from broadband subscribers, according to the regulator's latest quarterly report on complaint figures.
For the first time, BT generated the most complaints for broadband as a proportion of its customer base - 0.32 per 1,000 customers during Q4 2013. Complaints were primarily driven by service faults and issues with how complaints were handled.
BT was also berated for pulling in the most complaints about its pay-TV service, mostly relating to faults and billing problems.
More on the site..... (and EE was 2nd worst)
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