How on earth do BT get away with this?

Called to report my broadband dropping out every 20 minutes or so since last night and get someone from that hideous Indian Call Centre speaking to me as if I were a 5 year old, or a 90 year old about to be given an enema - each of her sentences punctuated by "yeah?" My experience is that this won't be remedied anytime soon. I just can't wait until my contract runs out and I can go back to Zen

If you use twitter then try out https://twitter.com/btcare

They are vaguely human

No I don't use Twitter but it's tempting to open an account if it meant talking to someone at BT with a shred of common sense

Probably find the twitter feed is manned by automated robots which is why they seem so much more human

Have you done any diagnosis ? What do the router stats look like ?

Seems to have settled down now. I did notice from when I did get a chance to look at the stats that it was syncing at a higher rate than it normally does. It's now syncing at the speed I expect and it's been stable for around 8 hours