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Standard User pcoventry76
(knowledge is power) Fri 09-May-14 13:39:30
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Re: BTU infinity 2 Install Problem


[re: ramdrive] [link to this post]
 
Maybe they should be fighting to lower the prices.. Oh no that would mean they get smaller wages - can't have that

The other point is true
Standard User pcoventry76
(knowledge is power) Fri 09-May-14 13:39:52
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Re: BTU infinity 2 Install Problem


[re: RobertoS] [link to this post]
 
smile
Standard User ramdrive
(newbie) Thu 15-May-14 11:25:03
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Re: BT infinity 2 Install Problem


[re: ramdrive] [link to this post]
 
UPDATE

I have just had a proper openreach engineer over and the problem with my line running at 57 mbps download and 11 mbps upload was due to the Quinns engineer not fitting an SSFP Infinity master socket.

The OR engineer fitted a new SSFP master socket and reset my profile, I am now getting speeds of 76 mbps download and 20 mbps upload, I am now happy!

Anyone upgrading to Infinity 2 needs to make sure you have a proper SSFP Inifity socket installed to get max speeds.

http://bt.custhelp.com/app/answers/detail/a_id/40812...

If anyone needs any advice on how to handle BT in this matter drop me a PM, I am happy to help.

Edited by ramdrive (Thu 15-May-14 14:47:47)


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Administrator MrSaffron
(staff) Thu 15-May-14 11:42:01
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Re: BT infinity 2 Install Problem


[re: ramdrive] [link to this post]
 
Microfilters on their own are fine, but the improvement suggests there was some unfiltered wiring causing the issues

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User pcoventry76
(knowledge is power) Thu 15-May-14 11:42:10
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Re: BT infinity 2 Install Problem


[re: ramdrive] [link to this post]
 
Nice!

I have an AM appointment on the 28th for the ISP I have gone with. I am hoping I get a real engineer and that they fit the right kit.

Really glad to hear you are now sorted smile
Standard User RobertoS
(sensei) Thu 15-May-14 12:30:04
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Re: BT infinity 2 Install Problem


[re: MrSaffron] [link to this post]
 
Probably the ADT alarm.

My broadband basic info/help site - www.robertos.me.uk | Domains,site and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync ~ 58.7/14.6Mbps @ 600m. - BQM

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
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Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.
Standard User ramdrive
(newbie) Thu 15-May-14 12:38:46
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Re: BT infinity 2 Install Problem


[re: RobertoS] [link to this post]
 
In reply to a post by RobertoS:
Probably the ADT alarm.


Nope, it was the socket and microfilter combination that was the problem, I removed the ADT wire from the socket a day after the install and it made no difference to the speeds.

My socket was a very old Non NTE5 faceplate...

Edited by ramdrive (Thu 15-May-14 14:43:24)

Standard User ramdrive
(newbie) Thu 15-May-14 14:58:30
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Re: BT infinity 2 Install Problem


[re: pcoventry76] [link to this post]
 
In reply to a post by pcoventry76:
Nice!

I have an AM appointment on the 28th for the ISP I have gone with. I am hoping I get a real engineer and that they fit the right kit.

Really glad to hear you are now sorted smile


Good luck with the install, I am sure it will be OK.

FYI the OR engineer told me that you can actually refuse a Kelly/Quinn engineer on the grounds that you expected an OR engineer to perform the install.

Also note you have 28 days from the install date to get an OR engineer out free of charge if you feel you are not getting the speeds you expected.
Standard User baby_frogmella
(experienced) Thu 15-May-14 16:16:51
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Re: BT infinity 2 Install Problem


[re: ramdrive] [link to this post]
 
In reply to a post by ramdrive:
In reply to a post by pcoventry76:
Nice!

I have an AM appointment on the 28th for the ISP I have gone with. I am hoping I get a real engineer and that they fit the right kit.

Really glad to hear you are now sorted smile

FYI the OR engineer told me that you can actually refuse a Kelly/Quinn engineer on the grounds that you expected an OR engineer to perform the install.

No need to frighten people dude. Can't speak for Kelly's but MJ Quinns did my 80/20 installation last week and the engineer was perfectly competent. Took him 30-45 mins to install a new mk2 master socket and he insisted I checked line speeds before he left my property. All in all a satisfactory experience smile

TalkTalk Business Fibre 79987/19999 kbps
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Standard User pcoventry76
(knowledge is power) Thu 15-May-14 16:21:24
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Re: BT infinity 2 Install Problem


[re: ramdrive] [link to this post]
 
Which is all fantastic information which I didn't know so thank you for that smile
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