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Standard User pcoventry76
(knowledge is power) Tue 20-May-14 15:10:13
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Re: BT in trouble, hiring more staff


[re: MrSaffron] [link to this post]
 
I must have tried the residential option before I ordered the infinity I cancelled.

I will try business they will do it. I don't mind paying whatever costs I just want it so that I can do more for my business website

As I said I don't even get a reply from the website when I choose the 160 option. So how is it that I can get 330/30 but not 160/20 or ewhatever it is?
Administrator MrSaffron
(staff) Tue 20-May-14 15:14:13
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Re: BT in trouble, hiring more staff


[re: pcoventry76] [link to this post]
 
BECAUSE 160/20 IS NOT AN OPTION UNDER THE FIBRE ON DEMAND PROGRAMME.

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User 4M2
(knowledge is power) Tue 20-May-14 15:19:05
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Re: BT in trouble, hiring more staff


[re: pcoventry76] [link to this post]
 
In reply to a post by pcoventry76:
I am literally sat with my back to the current socket - which is this.

http://prntscr.com/3kx6wf an NTE5? I have my phone plugged in ready but it's dead at the moment.


That's fine - they should hopefully just fit an interstitial plate (which goes between the original faceplate and the NTE5 itself) or a filtered faceplate for your FTTC connection smile


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Standard User pcoventry76
(knowledge is power) Tue 20-May-14 15:25:43
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Re: BT in trouble, hiring more staff


[re: MrSaffron] [link to this post]
 
okay - no need to lose your rag.

It is an option on the BT website and that's what I checked., Chill out.

Not really a good image when you have a fit is it.
Standard User pcoventry76
(knowledge is power) Tue 20-May-14 15:26:17
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Re: BT in trouble, hiring more staff


[re: 4M2] [link to this post]
 
Will they also put the BT modem near this socket? The wall is just right for it so I am hoping so
Administrator MrSaffron
(staff) Tue 20-May-14 15:34:06
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Re: BT in trouble, hiring more staff


[re: pcoventry76] [link to this post]
 
Caps was for emphasis as believe it has been explained before that Fibre on Demand behaves differently to native FTTP when browsing around providers websites and will also never be seen on the consumer focused pages due to the 36 month minimum contract term.

Ofcom has a 24 month maximum limit for consumers.

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User 4M2
(knowledge is power) Tue 20-May-14 15:45:07
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Re: BT in trouble, hiring more staff


[re: pcoventry76] [link to this post]
 
In reply to a post by pcoventry76:
Will they also put the BT modem near this socket? The wall is just right for it so I am hoping so


Should be OK - guess there are a 3 pin 13 amp sockets nearby?
Standard User pcoventry76
(knowledge is power) Tue 20-May-14 15:48:35
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Re: BT in trouble, hiring more staff


[re: MrSaffron] [link to this post]
 
all I know is that when I checked for 80/20 I was also given the option to check for "superfast infinity" and it stated "160mbps" but the checker only came back with 80/20

I'll do it again and screenshot it if needs be. I know what I saw

As for FTTP I know all this - I just want the [censored] thing but it seems impossible to get it

So ill give up - end of discussion

Edited by pcoventry76 (Tue 20-May-14 15:49:00)

Standard User pcoventry76
(knowledge is power) Tue 20-May-14 15:49:55
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Re: BT in trouble, hiring more staff


[re: 4M2] [link to this post]
 
Yes there are 2 below on the skirting board. I don't use the phone so I only need 2.
Administrator MrSaffron
(staff) Tue 20-May-14 15:50:18
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Re: BT in trouble, hiring more staff


[re: pcoventry76] [link to this post]
 
Your situation falls outside the automated systems, you need to phone up and speak to your business manager at BT Business to discuss the provision of Fibre on Demand

Fibre on Demand is not the sort of product you order online since there are lots of questions to be asked and discussed about the actual service you want.

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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